Customer Service Coordinator/dispatcher
3 days ago
We are looking for a Customer Service Coordinator/Dispatcher to be part of a team, as the main contact point for our customers relating to their service needs, or questions relating to a job in progress.
**This is a permanent position, Monday - Friday, hours 07:00 - 15:30.**
**The main responsibilities for this role are**:
- To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer.
- Support the supervisors/Area Service Managers in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor/ASM reports.
- To make the contact as easy as possible for the customer/engineer and provide adequate information and support.
- Record and book any jobs and dispatch engineers in a timely and efficient manner.
- To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed.
- You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.
- Collaborate by attending regional meetings with wide and varied attendees supporting ASM/Supervisor with data.
- Review and update daily planning schedules to maximise efficiency and profitability though GANT governance.
- Customer first mindset putting the customer at the heart of everything we do.
- Demonstrate courage when dealing with customers and engineers, making the right decision for the business, and communicating in an open and honest manner.
- Adhoc administrative tasks.
**Skills and experience required**:
- Must have Dispatcher experience.
- Previous work experience in customer service is essential.
- Call Out / Dispatch experience is a bonus.
- Salesforce experience would be beneficial.
- Regional Geographical experience/understanding (London/Scotland/Wales) beneficial.
- Excellent telephone manner.
- Good problem-solving skills.
- Good Word, Excel, and Outlook.
- Collaborative team player.
- Good written and spoken English.
Full Training will be provided.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the industry, Bonus, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access as well as Hybrid working.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
-
Customer Service Coordinator/dispatcher
2 weeks ago
London, United Kingdom Kone Full timeAt KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are looking for a Customer Service Coordinator/Dispatcher to be part of a...
-
Dispatch Coordinator- Second Jobber
1 week ago
London, United Kingdom Morgan Spencer Full time**Dispatch Coordinator - Second Jobber** **£23,000 - £24,000** **West End** **Are you looking to kick-start your career within an office-based role in the heart of the West End?** You will have experience within a customer facing role e.g. retail, hospitality, or within an office, with an eagerness to learn. Full training provided. **The Role**: -...
-
Dispatch Coordinator
2 weeks ago
London, Greater London, United Kingdom WatchHouse Full time £25,000 - £40,000 per yearDispatch Operative – WatchHouse Roastery & Coffee Lab, Maltby StreetAt WatchHouse, we're redefining the Modern Coffee Experience - crafting exceptional coffee with care, precision, and purpose. Our Roastery and Coffee Lab in Bermondsey sits at the heart of it all, where our passion for quality and innovation comes to life.We're now looking for a highly...
-
Dispatch Coordinator
2 days ago
London, United Kingdom Truckhero Full timeWe are recruiting on behalf of a client, a rapidly growing clean-energy provider operating an international LNG supply and refuelling network across the UK and Europe. To support their continued expansion, they are looking to hire this position with immediate start. ✨ Benefits 🏥 Private Medical Insurance (BUPA) High-quality private healthcare for you...
-
Dispatch Coordinatoor
17 hours ago
London, United Kingdom Orion Electrotech Manufacturing Full timeJob Title:Dispatch Coordinator Location:Fareham Pay:£13.50 per hour (PAYE) or £18.01 per hour (Umbrella) Hours:MondayThursday: 7:30am4:00pm. Friday: 7:00am12:00pm Role Overview of the Dispatch Coordinator We are seeking a highly organised Dispatch Coordinator. In this role, you will ensure that products manufactured and shipped by the company arrive at our...
-
Dispatch Coordinator
2 weeks ago
London SE, United Kingdom WatchHouse - Roastery Full time £25,000 - £40,000 per yearDispatch Operative – WatchHouse Roastery & Coffee Lab, Maltby StreetAt WatchHouse, we're redefining the Modern Coffee Experience - crafting exceptional coffee with care, precision, and purpose. Our Roastery and Coffee Lab in Bermondsey sits at the heart of it all, where our passion for quality and innovation comes to life.We're now looking for a highly...
-
Dispatch & Inventory Coordinator
22 hours ago
London, United Kingdom Symplicity Foods Full timeWe’re looking for an enthusiastic and organised **Dispatch & Inventory Coordinator** to join our great team in the food factory, based in North West London. This role combines team interaction with operational efficiency to ensure every order is handled seamlessly and to the highest standard. We're looking for someone with great ownership, willing to grow...
-
Dispatch Coordinator
17 hours ago
London, United Kingdom Truckhero Full timeWe are recruiting on behalf of a client, a rapidly growing clean-energy provider operating an international LNG supply and refuelling network across the UK and Europe. To support their continued expansion, they are looking to hire this position with immediate start.✨ Benefits🏥 Private Medical Insurance (BUPA)High-quality private healthcare for you and...
-
Dispatch Coordinator
3 hours ago
London, United Kingdom TruckHero Full timeWe are recruiting on behalf of a client, a rapidly growing clean-energy provider operating an international LNG supply and refuelling network across the UK and Europe. To support their continued expansion, they are looking to hire this position with immediate start.Want to apply Read all the information about this position below, then hit the apply button....
-
Train Dispatcher
5 days ago
London, United Kingdom West Midlands Trains Full timeAs part of the Transport UK Group West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of...
