Installation Development Manager

Company Description

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.

If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.
 

Job Summary: The Installation Project Manager & Body Builder Liaison will be responsible for overseeing the installation of our products, coordinating with body builders, and working to bring more installation processes in-house. This role requires a combination of technical expertise, project management skills, and strong communication abilities to ensure seamless installations and effective collaboration with external partners.

Key Responsibilities:

Installation Management:

• Oversee the installation of products, ensuring they meet company standards and customer requirements.
• Conduct site assessments and prepare installation plans.
• Troubleshoot and resolve any issues that arise during the installation process.
• Ensure all installations are completed on time and within budget.

Liaison with Body Builders:

• Serve as the primary point of contact between the company and body builders.
• Coordinate with body builders to ensure timely and accurate completion of projects.
• Communicate technical requirements and specifications to body builders.
• Build strong partnerships to drive improved on-site body builder collaboration and improve facility support
• Monitor the quality of work performed by body builders and provide feedback as necessary.

Bringing Installations In-House:

• Develop and implement strategies to bring more installation processes in-house.
• Identify and acquire the necessary tools, equipment, and resources for in-house installations.
• Train and mentor in-house installation teams to ensure they are equipped with the necessary skills and knowledge.
• Continuously evaluate and improve in-house installation processes to enhance efficiency and quality.

Project Management:

• Plan, schedule, and manage installation projects from start to finish.
• Coordinate with internal teams, including sales, engineering, and customer service, to ensure smooth project execution.
• Maintain detailed project documentation and provide regular updates to stakeholders.
• Manage project budgets and ensure cost-effective solutions.

Customer Relations:

• Communicate with customers to understand their installation needs and provide technical support.
• Ensure customer satisfaction by delivering high-quality installations and addressing any concerns promptly.
• Gather customer feedback and use it to improve installation processes and services.

Qualifications:

• Proven experience in installation management, preferably in a related with transport refrigeration industry.
• Strong technical background with the ability to understand and communicate complex technical information.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with external partners and customers.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.
• Proficiency in using project management software and tools.
• Valid driver's license and willingness to travel as needed.
• Regular UK travel will be required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Other benefits health insurance, retirement plans, etc.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.