Personal Wellbeing Navigator

The role at St Giles Trust involves providing person-centred support to individuals in the criminal justice system, focusing on rehabilitation and wellbeing. Key responsibilities include assessments, interventions, and multi-agency collaboration. The charity values diversity, lived experience, and inclusivity, offering competitive benefits. Applications close on 7th January 2026, requiring an Enhanced Adult DBS check.

Responsible to:

Team Manager

Hours:

Full Time, 35 hours per week (flexible hours)

Grade:

Band 2

Location:

York

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

£24,000 per annum

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Wednesday, 7th January 2026 at 9.00am

Interview date:

Thursday 15th January 2026

Please note this role requires Enhanced Adult DBS check

St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities – we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.

You will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of personal wellbeing issues faced by service users referred by the Probation Service. Interventions will focus on addressing the following:

• Support around families and other significant relationships
• Support to reduce social isolation and improve decision-making/lifestyle choices
• Support with emotional wellbeing
• Provide through the gates support for those leaving prison.

• Providing person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.
• Undertaking assessments and action planning with individual service users which will result in timely and prescribed outcomes being achieved.
• Creating a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users.
• Delivering a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required.
• Working with service users flexibly, meeting and undertaking interventions in a range of prescribed locations across a wide geographical area.
• Developing and maintaining positive working relationships with external agencies including Probation, Prisons, partners, and others who will assist in achieving prescribed outcomes for service users.
• Working towards contractual targets and outcomes within agreed timescales and in line with specified quality standards.
• Using agreed CRM databases, record all activity relating to caseload ensuring all information is recorded within agreed deadlines.
• Providing updates and reports where required using a range of formats.
• Ensuring that confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT and Security policies. Promoting sustainable working practices and reducing the environmental impact of St Giles work.
• Demonstrating an understanding of and commitment to St Giles values and to equality, diversity, and inclusion.
• Demonstrates a strong understanding of St Giles approach to employing and developing lived experience including how it is applied in line with our values.

Please use the points outlined below to show how you meet the requirements of the role by addressing each of three person specification areas: 1) Experience, Knowledge & Qualifications 2) Skills 3) Personal Qualities.

Experience, Knowledge & Qualifications

• Experience of working within male adults in the criminal justice system whether in the community or in prisons
• Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused
• Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.
• L3 in Advice and Guidance or equivalent (preferred but not essential).
• Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines
• Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.

Skills & Abilities

• Ability to assess clients' needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support
• Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them.
• Excellent verbal and written communication skills to ensure effective reporting and customer service.
• Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (eg. Microsoft Teams, Zoom)
• Effective interpersonal and relationship building skills including ability to develop strong professional working relationships
• Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.
• Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places.
• Ability to be a flexible and co-operative member of a team

Personal Qualities

It is important to us to have kind, flexible, adaptable, and empathic individuals within the team. Therefore, your contribution to the organisation should be one that supports creating an inclusive and safe environment. You will consciously aim to use your position within the organisation for the enablement of others by creating a collaborative, empowering, respectful, and inspiring environment where people look forward to coming to work.

In addition, the success candidate will:

• Have an interest in and commitment to the long-term success and development of St Giles
• Be flexible and adaptable
• Act as a role model for the organisation with integrity and a demonstrable commitment to upholding professional standards
• Demonstrate passion and approach all work in an enthusiastic way

In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

1. Download the application form.

2. Complete the application form, including the personal statement in relation to the job description.

3. Once completed, please return it by email to Please include the Job Title and Job Code in your email subject.

4. The deadline for this job application is Wednesday, 7th January 2026 at 9.00am.

Application Form

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.