Telecom Transition Director
1 week ago
Eligibility: Telecommunication domain
UK Citizen
Type of employment: Permanent or Contract
Role Overview:
We are seeking a seasoned
Transition Director
to spearhead a high-impact IT transition for a leading UK telecom client. This role involves managing the seamless transition of over £
100Mn+
worth business across multiple incumbent vendors. You will lead a
mission-critical initiative
that directly influences business continuity and operational excellence.
Work closely with
CXO-level stakeholders
, ensuring strategic alignment and flawless execution. Drive
end-to-end transition planning
, risk mitigation, and governance in a dynamic, multi-vendor environment.
Leverage your expertise to deliver
zero-disruption handovers
and measurable business outcomes. This is a
fast-paced, high-visibility program
with global exposure and leadership accountability with collaborative culture that values innovation, ownership, and strategic thinking.
Key Responsibilities:
- Lead end-to-end transition planning and execution for IT services from multiple incumbent vendors.
- Develop and manage detailed transition plans, timelines, risk registers, and governance structures.
- Coordinate cross-functional teams including service delivery, HR, legal, finance, and IT operations.
- Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
- Establish and manage transition governance including steering committees, reporting cadence, and escalation protocols.
- Drive stakeholder engagement across client, incumbent vendors, and internal teams.
- Monitor and report on transition progress, risks, and mitigation strategies.
- Ensure knowledge transfer, documentation, and operational readiness for steady-state delivery.
- Manage change management and communication plans to support impacted teams and stakeholders.
Must-Have Skills & Experience:
- Minimum 15 years of experience in IT services, with at least 5-7 years in transition leadership roles involving large-scale workforce and service migrations.
- Directed a large-scale transition program involving 800+ FTE across multiple IT workstreams.
- Proven track record of leading
large-scale transitions
across multiple vendors. - Strong understanding of
ITIL
, service management, and outsourcing models. - Exceptional
program management
skills with experience in tools like MS Project, JIRA, or equivalent. - Excellent
stakeholder management
and communication skills at
CXO level
. - Deep understanding of
contractual frameworks
, SLAs, and vendor governance. - Experience in
risk management
, issue resolution, and escalation handling. - Ability to work in a
fast-paced, high-pressure
environment with multiple moving parts.
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