Patient Coordinator

About ALTA MediSpa

ALTA MediSpa is a world-class, doctor-led aesthetic and cosmetic surgery clinic with locations in Beverly Hills and London. Known for our refined, natural, and elevated results, ALTA blends advanced medical aesthetics with a luxury, concierge-level client experience.

From the moment clients arrive, every detail of their journey must feel seamless, reassuring, and exceptional. Our Patient Coordinators are the foundation of that experience.

About the Role

We are seeking a Patient Coordinator who is polished, organised, clinically confident, and able to support both the front-of-house experience and the clinical workflow.

This role goes beyond reception — you will be deeply involved in patient care, lead handling, clinical preparation, and creating an exceptional client journey from start to finish.

Key Responsibilities

Clinical Support & Patient Care

• Assist with medical filing, patient charts, and digital records
• Manage, prepare, and organise all consent forms
• Take before/after photos using clinic protocols and angles
• Consult patients on treatment expectations, pre-care, and aftercare (training provided)
• Apply topical numbing when required
• Perform patch tests for certain procedures (according to protocol)
• Prepare treatment rooms between patients
• Support practitioners and doctors during patient flow
• Maintain immaculate clinical and reception areas

Educational & Treatment Coordination

• Explain treatments in a clear, confident, patient-friendly manner
• Guide patients through procedures, timelines, and aftercare
• Make personalised recommendations aligned with practitioner guidance
• Support content creation by gathering patient protocol images where needed
• Assist with creating a smooth journey between aesthetic, skin, and surgical services

Lead Handling & Follow-Up

• Manage phone and online leads, ensuring every enquiry is responded to promptly
• Track lead sources and appointment conversions
• Follow up with patients who have expressed interest
• Ensure patients feel supported and fully informed before their visit

Ideal Candidate Profile

You are perfect for ALTA MediSpa if you are:

Polished & Articulate

You represent the clinic with professionalism, confidence, and warmth.

Clinically Competent

You are comfortable with basic clinical tasks, numbing, patch tests, and patient prep.

Luxury Service Minded

You elevate every detail — from your tone to the environment you maintain.

Emotionally Intelligent

You know how to reassure, guide, and communicate with clarity.

Highly Organised

You can manage patient files, consents, and appointment flow effortlessly.

Requirements

• Experience in an aesthetic clinic, medical spa, dermatology, or cosmetic surgery environment (preferred)
• Strong communication and patient-facing skills
• Ability to explain procedures with accuracy and simplicity
• Comfortable with medical filing and digital record-keeping
• Experience with consent forms, patient intake, or clinical admin
• Ability to apply topical numbing and perform patch tests (training provided)
• Knowledge of (or willingness to learn) aesthetic procedures such as Botox, fillers, skin treatments, laser, and surgical services
• Professional presentation and luxury service etiquette
• Ability to multitask in a busy clinic without compromising quality
• Strong attention to detail and confidentiality

What We Offer

• Competitive salary
• Performance bonuses
• Staff treatment benefits
• Training from doctors and senior practitioners
• Growth opportunities within a prestigious clinic
• A supportive, elegant working environment

How to Apply

Please submit:

• Your CV
• A short introduction explaining why you are the ideal fit
• (Optional) A 30–60 second voice note demonstrating your communication style
• (Optional) Any experience with patient care or aesthetics

Job Type: Full-time

Pay: £24,420.00-£35,063.07 per year

Application question(s):

• Do you have previous experience working in an aesthetic clinic, dermatology office, cosmetic surgery centre, or medical spa? Please describe your role and responsibilities.
• How comfortable are you managing incoming enquiries, converting leads, and following up with clients? Please share an example of a time you successfully booked or nurtured a client.
• Have you handled medical forms, patient charts, consent documents, or electronic medical records before? If yes, please describe your experience.
• How would you handle a nervous or anxious patient who has concerns about their treatment?

Work Location: In person