Internal Communications Lead

Reference 11395

Closing date 21/12/2025

Brand IAG Cargo

Career area Ground Operations & Cargo

Business area Cargo

Contract type Permanent Full Time

Location IAG Cargo, London

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Looking for a challenge in one of the world's largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world's economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

In this role, you would be reporting to the Head of Communications and lead IAG Cargo's internal communications channels, which include events, global intranet, digital screens and content management to support a diverse range of communication initiatives.

As the owner of our channels, you will enjoy working in a fast-paced environment, and you will play a pivotal role in connecting our people to purpose, values and strategy, you will relish in the opportunity to create engaging content, have a comprehensive understanding of the digital communications landscape and deliver an ambitious channel strategy.

Channel ownership and strategy

• Own and manage communication activity across a full range of internal channels, including print materials, email campaigns, digital signage, mobile apps, collaboration platforms (e.g. Teams, SharePoint), and face-to-face engagement. Ensure that messaging is clear, inclusive, and tailored to diverse colleague groups across the business.

Intranet

• Own the intranet platform, including backend content management. Design and implement content and channel strategies that drive colleague interaction, improve user experience, and reinforce business priorities through clear and consistent storytelling.

Content development and storytelling

• Curate and develop compelling content that brings our culture to life, identifying and sharing stories that spotlight our people, celebrate successes, and reinforce business priorities.
• Deliver a range of content including employee newsletters, articles, key messaging frameworks, Q&A packs, leadership briefings, and proactive internal campaigns aligned to business strategy. Use data and insight to assess effectiveness, monitor engagement and improve how we communicate over time.
• Introduce innovative formats and creative treatments to elevate communication and visual identity across channels. Stay informed on industry trends and employee engagement practices.

Strategic advisor

• Be a trusted advisor to senior leaders and cross-functional teams to develop and shape internal communication plans for major business projects, and operational rollouts. Provide expert advice on messaging, timing, and audience segmentation to ensure clarity and impact.

Event Leadership

• Own and deliver the logistics for central colleague events, including the Leadership Forum, Quarterly Business Briefings, and our annual internal recognition awards. This includes end-to-end logistics, leading the agenda, shaping the narrative, creating content and materials, and post-event evaluation to ensure a seamless and engaging colleague experience.

Agency Management

• Liaise with external agencies to ensure brand consistency and high-quality content across all internal touchpoints. Introduce innovative approaches to messaging and visual design, drawing on industry best practice and emerging trends in colleague engagement.

Measurement

• Monitor and measure the effectiveness of internal communication activity, using data, feedback, and analytics to assess reach, engagement, and impact. Produce regular reports and propose actionable improvements to continuously refine content and channel performance.

What you'll bring to IAG Cargo:

• Proven experience in channel management, internal communications and colleague engagement within complex, fast-paced organisations, with a strong understanding of the challenges and nuances of engaging both frontline and global workforces.
• Skilled in developing and delivering communications to support a wide range of projects, ensuring alignment with business objectives and consistent messaging across multiple channels.
• Collaborative team player with the confidence and capability to work independently; a self-motivated, proactive individual with a strong sense of ownership and a hands-on approach.
• Creative and innovative communicator, digitally confident and adept at using modern tools and platforms to deliver best-in-class communication experiences.
• Strategic and forward-thinking, with the ability to plan, implement, and embed scalable communication processes and channels that create long-term impact.
• Excellent time management and multitasking abilities, coupled with a keen eye for detail and a commitment to high standards.
• Exceptional communicator, able to distil complex or technical information into clear, engaging, and accessible language for a range of audiences.
• Confident influencer with strong stakeholder engagement skills, capable of constructively challenging and advising senior leaders.
• Discreet and trustworthy, with unwavering integrity and sound judgment when handling sensitive or confidential information.

To , candidates must:

• Have the right to live and work full-time in the UK.
• Be able to pass a Criminal Record Check.

We'll treat you right

Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

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