Emergency Works Scheduler

Emergency Works Scheduler

Salary from £28,051

Up to 5% bonus

40 Hours Per Week

Based at our offices Doxford Park, Sunderland

We're excited to offer two opportunities to join our dynamic Dispatch Team as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.

We have two positions available, each with its own work pattern:

• Position 1 – Alternating Shifts: 07:00 – 23:00, across 7 days, with a 19% shift allowance
• Position 2 – Day Shifts: Mon – Fri (08:00 – 20:00), plus occasional Saturday (1 in 4) (08:00 – 16:30)

Key Accountabilities & Responsibilities

• Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures
• Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered
• Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
• Communicate effectively with all customers including field-based personnel, and Site Managers
• Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first

What we are looking for

• Flexibility to work alternating shifts, including weekends, bank holidays, and evenings
• Ability to thrive in a fast-paced, customer-facing environment
• Strong Microsoft Office skills and quick adaptability to new systems
• Excellent communication, prioritisation, and decision-making skills
• A collaborative team player with a focus on safety and service

If you're passionate about delivering great service and want to be part of a team that keeps things moving safely and efficiently, we would love to hear from you

What we offer you

• Salary from £28,051 per annum
• Up to 5% bonus per annum
• 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
• SSP for the first 2 calendar days then occupational sick pay
• A generous stakeholder 5/10 pension scheme
• Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days... and much more
• An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more

We are... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That's around 6.7 million individual customers. We don't generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are… Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy

Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our 'Opportunity Action Plan' having signed the Social Mobility Pledge campaign, whereby we will establish our business as a 'force for good' in the communities that we serve.

Next Steps - Please apply by clicking 'apply' and uploading your CV. We love to see how your experience and skills are transferable to this role so please ensure these are all included in your application. Once the advert has closed, we will be in contact within one week to let you know if you have progressed to the next stage. We are looking to hold interviews for this role end of November. We look forward to receiving your application for the role.

If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help. Any applicant that requires reasonable adjustments from initial application through to interview are asked to contact the Recruitment Team