Administrator

Company Description

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.

If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.
 

An excellent opportunity has arisen to join our team at our Bolton depot for an Administrator.

Purpose of the position

To ensure the most efficient and highest possible standard of internal, external customer service and making sure all regional administration procedures are completed within the relevant timescales.  Work as part of the team to maintain, build employee and customer relations to ensure that the regional operation achieves all set financial and cultural objectives/targets.

Accountability

• For maintaining all administration systems accurately and within the mandated timescales.

Responsibilities:

• Provide updates to the regional manager when required
• Feedback where improvements can be made or training may be required
• Dealing with calls from internal and external customers in a professional manner
• Support other regional colleagues when the need arises

Tasks:

• Manage the administration of the HR system, this will include adding absence, holidays and keeping personal details up to date
• Supporting the regional team to administer call out rotas
• Logging all holidays in line with the colleagues entitlement
• Manage the regional email inbox and delegate to the correct person or department
• Ensure engineers time clocking's are correctly added to the system and the authorising manger is made aware of any discrepancies prior to processing
• Handle inbound and outbound calls to internal and external customers
• Monitor the failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required
• Send customers documentation and certification when required to do so
• Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required.
• Manage holiday for the region and provide holiday/ sick Forms and provide all documentation in a timely manner through the HR department.

Behavioural Competencies

• Must demonstrate integrity
• Have the ability to plan ahead
• Communicate effectively
• Able to prioritise and solve problems
• Build relationships with key stakeholders

Technical Competencies:

• Can make reasoned decisions and consult/escalate when required.
• Is able to build rapport and develop trust in order to gain respect from customer and all areas of the business.
• High level of attention to detail
• Has effective listening skills coupled with a consultative style.
• Is an effective time planner with the ability to balance workloads and work to set deadlines.
• Is able to operate Microsoft packages confidently.
• Is able to communicate effectively, both verbally and in writing.
• Responds positively to meet the needs of other departments, sets high service standards, and acts professionally.
• Is self-motivated with a 'can do' attitude.
• Is flexible and is able to embrace and cope with change and accepts accountability.
• Is comfortable working in a pressurised, ever changing, and customer driven environment.
• Demonstrates a can-do attitude.

• Previous experience of working in a customer service administration environment.
• Experience of working to safe systems of work.
• Must be able to work in a fast paced, demanding customer environment.
• Previous experience of direct customer interaction
• High working level of IT Skills

Additional local needs

Such as requirements to be onsite, physical requirements, security clearance, environmental conditions, business travel needs etc.

• Depot based

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.