Implementation Manager

2 weeks ago

Greater Manchester England, United Kingdom C.D.S. (CODAS) Full time £40,000 - £80,000 per year

An exciting position has arisen for an Implementation Manager, to take on an established team responsible for the implementation of CODAS.

CODAS is complete end-to-end ERP software designed to handle all aspects of day-to-day running of a liquid fuels distribution business. More information can be found here:

Comprising of both technical and non-technical staff the team's primary responsibility is for all implementations at customer sites, including but not limited to:

  • New customer setup
  • Functionality setup and configuration for existing customers
  • Data migrations
  • End user training and documentation
  • System upgrades

In addition, all teams within CDS are required to be flexible and adaptable to allow for the changing workload within the company. The Implementation Manager should foster and encourage a collaborative environment taking on other tasks when required and appropriate, including but not limited to:

  • 1
    st
    , 2
    nd
    and 3
    rd
    line support
  • Project Management
  • Business Analysis
  • QA
  • Account Management

At CDS, we are changing how we deliver solutions to our customers. We are moving to a new technology stack and looking to become more agile, more efficient, and better able to respond quickly to the needs and demands of our customers. The candidate joining will be encouraged to help define the future working practices and implement change across the team.

Key responsibilities for the Implementation Manager include:

  • Line management of team, ensuring that objectives are set, issues are resolved and staff development is encouraged and supported
  • Project Management
  • Scheduling and tracking of the team's workload
  • Maintaining awareness of, and following, company procedures and guidelines, including security, regulatory and quality related matters
  • Providing signatory authority for customer funded work
  • Account Manager for customer and/or prospect accounts
  • Undertaking any other duties as reasonably requested

A period of acclimatisation and training will be necessary, all of which will be provided for the successful applicant.

Successful candidates must demonstrate flexibility and eagerness to adjust working hours and patterns to meet the needs of our customers and always see issues through to completion.

This role may occasionally require travel to client sites including the possibility of trips abroad (within Europe) which could last several days at a time.

Essential requirements for the Implementation Manager:

  • Minimum 3 years' experience working in a similar team/environment
  • Minimum 2 years' experience line managing a team
  • Project Management experience
  • Strong written and verbal communication skills
  • Strong sense of ownership and ability to follow tasks through to completion
  • Experience communicating and managing external clients at operational and board level
  • Flexibility to meet fluctuating business demand
  • Ability to effectively prioritise and execute tasks in a fast-paced environment

Desirable requirements for the Implementation Manager:

  • An understanding of the liquid fuels industry
  • Experience of using CODAS

Benefits offered:

  • Hybrid / flexible working arrangements
  • Company pension scheme
  • Death in service benefit of 6x salary
  • Permanent health insurance
  • Private health care for family
  • Employee assistance programme
  • 25 days annual leave plus statutory bank holidays
  • Free onsite parking

Located in Exchange Quay, Manchester, M5 3EJ with easy access to motorways and public transport.

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