Guest Services Manager

£28,500.00 per annum + service charge

Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn.

Are you a strong leader with interpersonal and training skills? A good communicator who is service-oriented with an eye for details? A team player and a team motivator?

You enjoy implementing and maintaining control measures to ensure that Food and Beverage costs, productivity, labour costs and operating supply costs for the outlet are in line with budget. You are able to plan budgets and review forecast for revenue and expenditure on monthly basis. To carry out Duty Management shifts according to business needs. To analyse and submit month-end reports and identify deviation from business plan goals. To participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet. To plan, implement and measure profit enhancement programs by working with the kitchen and sales department. To prepare and submit post-mortem promotion report to General Manager upon completion of promotion.

An Food and Beverage Manager is responsible for the daily management of the Food and Beverage outlets, ensuring that the highest standards of Food and Beverage service are provided to the guests. The Food and Beverage Manager plans, organizes and directs the overall Food and Beverage operation, Administration, Marketing and Promotion of the outlet, and is responsible and accountable for its profitability and revenue generation.

You have good understanding of food hygiene and Health and Safety procedures.

Prepare weekly and monthly forecasts for Restaurant, Bar and Room service.

Ensure constant liaison with the Head Chef, Conference and Events Manager and Operations Manager.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.