Employee Relations Officer

Montcalm Collection
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London's most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it's our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Overview
The Employee Relations Officer acts as the first point of contact for all employee relations (ER) matters across Montcalm Collection. The role ensures fair and consistent treatment of employees while providing expert advice on policies, employment law, grievances, disciplinaries, and performance management.

By working closely with managers and the wider People & Culture team, the Employee Relations Officer plays a key role in supporting a positive, engaged, and legally compliant workplace culture that reflects Montcalm Collection's values of respect, inclusivity, and wellbeing.

Key Responsibilities

• Act as the first point of contact for all ER queries, ensuring timely and fair resolution.
• Manage and advise on disciplinaries, grievances, appeals, and capability processes in line with UK employment law and ACAS Code of Practice.
• Support impartial investigations into employee complaints, ensuring accurate documentation.
• Provide coaching and guidance to managers on ER issues and best practice.
• Maintain ER case trackers and records to support compliance and analysis.
• Keep HR policies and procedures up to date with legislation and Montcalm standards.
• Advise managers and employees on policies, contracts, and procedures.
• Support compliance checks, audits, and reporting requirements.
• Foster positive working relationships and promote a respectful, inclusive culture.
• Support initiatives that enhance employee engagement and wellbeing.
• Monitor ER trends and recommend proactive solutions to reduce risk.
• Support absence management, probation reviews, return-to-work meetings, and flexible working requests.
• Assist with HR projects such as policy rollouts, engagement surveys, and training programmes.
• Support managers with performance improvement plans and exit processes.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications

• Proven experience in Employee Relations, HR Advisor, or similar role (hospitality or service sector preferred).
• Strong knowledge of UK employment law, HR best practice, and ACAS Code of Practice.
• Ability to manage sensitive and complex ER cases professionally and confidentially.
• Excellent interpersonal and communication skills, with the ability to influence and build trust.
• Highly organised, detail-oriented, and able to manage competing priorities.
• CIPD Level 5 (or working towards) preferred.

Working Condition

• Based at The Academy, with occasional cross-property support.
• Role involves support ER cases outside of core hours if required
• Office-based, flexibility required depending on business needs.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters

Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note:
If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note
that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.