Shop Manager

2 weeks ago

London E QL, United Kingdom SLIDERCUTS Full time £24,000 - £34,000 per year

Shop Manager – SliderCuts Studios

Part-time to Full-time | Hybrid (London) | 2-3 days at the shop hours remotely (flexible)

We are seeking a Shop Manager to join SliderCuts Studios and lead our team of barbers and receptionists. You will be responsible for overseeing the day-to-day shop operations while maintaining a positive and welcoming environment for both barbers and clients. You should be passionate about providing excellent customer service and ensuring that a positive customer experience is at the forefront of everything in the shop.

Key Responsibilities:

  • Managing barbers and receptionists
  • Managing stock inventory (merchandise + shop supplies)
  • Ensuring the shop is clean and presentable
  • Managing holiday requests and absences
  • Conducting reviews
  • Resolving disputes
  • Maintaining shop standards
  • Greeting customers and assisting them with queries
  • Email management
  • Understanding and implementing SOPs, systems, and strategies to improve the shop's structure and efficiency
  • Developing and refining clear policies and procedures for both receptionists and barbers to ensure consistency in operations
  • Identifying areas for improvement in shop management and customer service and proactively implementing changes

Work Schedule:

  • 2-3 days per week in the shop (on a rota basis)
  • 8-16 hours remote work per week (flexible, spread across multiple days as needed)
  • When in the shop, you will also fulfill the role of a receptionist alongside managerial duties

Ideal Candidate Profile:

The ideal candidate must have strong leadership skills, confidence, and the ability to communicate effectively. You should be comfortable working in a predominantly male environment and be proactive in improving shop systems, policies, and structures.

Essential Skills & Attributes:

  • Excellent written and verbal communication
  • Strong organisational skills
  • Confident decision-making and people management
  • Conflict resolution skills
  • Ability to analyse business operations and implement strategies for improvement
  • A proactive and solution-driven mindset
  • Leadership and the ability to enforce structure

The Right Person Will Be:

  • Confident and assertive
  • Highly organised and proactive
  • Able to think strategically and create structured workflows
  • Willing to go above and beyond to ensure efficiency and improvement in the shop

Job Type:

  • Part-time to Full-time
  • Expected hours: No less than 24 hours per week, up to 48 hours per week

Schedule:

  • Monday to Saturday
  • Sundays required in emergencies

Benefits:

  • Hybrid work model (shop + remote work)

Location:

  • Hybrid SliderCuts Studios and remote in London

Job Types: Full-time, Part-time

Pay: £15.00-£17.00 per hour

Benefits:

  • Work from home

Work Location: Hybrid remote in London E2 7QL

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