Front of House Doorman and Security

OneWelbeck Doorperson and Security

About OneWelbeck

OneWelbeck is one of the UK's leading specialist facilities for diagnostics, therapies, and day case minimally invasive surgery. Founded by a group of world-class clinicians and industry experts, our mission is to deliver an exceptional 'one-stop' healthcare experience that puts patients at the heart of everything we do. We believe that better care is possible through partnership, innovation, and uncompromising quality.

"We believe there is a better way to deliver care, and that partnership and collaboration are the key to delivering something not just better, but beyond better."

About the Role

We are looking for a highly professional Front of House Doorperson & Security to join our Front of House Team. This combined role is critical to the seamless daily operation of OneWelbeck. Representing our first-class Front of House Guest Experience located at all times in the main entrance.

Your focus will be on establishing a strong presence for external visitors, ensuring a warm yet professional welcome and assisting with any inquiries to enhance the overall guest experience.

Values & Behaviours

We are looking for someone who demonstrates:

A strong commitment to high standards, patient safety, and outstanding guest experience.

Professionalism, integrity, and a proactive, collaborative work ethic.

Respect, empathy, and kindness in every interaction.

A continuous improvement mindset and a willingness to learn and develop.

Main Duties & Responsibilities

Act as the face of OneWelbeck, taking pride in your role and representing the organisation with professionalism, commitment, and a drive to consistently deliver an exceptional guest experience.

Deliver a warm and professional welcome to all guests and visitors, maintaining immaculate personal presentation at all times.

Maintain a visible presence at the main front entrance, acting as a key figure in assisting patients with their cabs on arrival and departure, while also supporting security functions.

Maintain strong knowledge of the local area-including restaurants, transportation links, and sightseeing opportunities-to confidently assist patients and visitors with local navigation and recommendations.

Monitor, manage, and respond appropriately to any security-related concerns, incidents, or disruptive behaviours, in line with company policy.

Support the Front of House and Concierge teams in logging and supervising contractors entering the building.

Carry out security and safety responsibilities, including acting as a Fire Marshal and supporting fire alarm testing and emergency evacuations.

Develop a solid understanding of the clinics, consultants, and services at OneWelbeck to confidently respond to guest queries while maintaining patient confidentiality.

Proactively identify opportunities to improve the guest experience and contribute to a safe, efficient environment.

Support the implementation of new guest services or operational initiatives led by Central Services and Facilities.

Attend to service requests as required

Reporting Structure

Carry out duties under the guidance of the Senior Concierge for day-to-day operations.

Report to the Front of House Lead for performance reviews, training, and overall management.

Qualifications & Requirements

SIA Door Supervisor Licence- Required

Proven experience in a similar combined security/customer-facing role, preferably within a luxury hospitality or healthcare setting.

Strong verbal and written communication skills.

Ability to remain calm and confident under pressure.

Able to work independently and as part of a team.

Willingness to work flexible hours, including some out-of-hours duties.

Desirable

Experience working unsupervised or in roles where independent judgment is critical.

Understanding of guest experience in a 5-star or high-end environment.

Fire Marshal and First Aid Kit Training

Personal Attributes

Professional in appearance, timekeeping, and attitude.

Approachable, respectful, and confident.

Excellent time management and prioritisation skills.

Eagerness to learn and grow (CPD encouraged and supported).

Salary and Work Pattern

£30,000-£34,000 DOE

Monday- Friday 40 hours per week (Between 08:00-20:00)

Location: OneWelbeck, 1 Welbeck Street W1G 0AR

Other Benefits:

Discretionary Bonus based on the company and personal performance.

Private medical insurance ( upon passing the probation)

Contributory Pension Scheme

27 days holiday - pro rated (plus 8 bank holidays)

How to apply:

Please email your up-to-date CV and cover letter to:

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Employee discount

Work Location: In person

Expected start date: 01/12/2025