Doorman

**CONCIERGE/DOORMAN**

**About Montcalm Collection**

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

**Overview**

Montcalm Collection are looking for a skilled and ambitious **Concierge/Doorman** to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.***

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

**Benefits**
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes

**Key Responsibilities**
- Greeting all guests in a friendly and professional manner.
- Providing the highest possible standard of service to the guests.
- Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
- Being familiar where all rooms are located and what facilities each type of room offers to the guest.
- Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
- Ensuring that all guest requests are met and followed up in a polite and efficient manner.
- Having a thorough knowledge of the hotel and the company.
- Promoting other Montcalm Hotels and restaurants.
- Good knowledge of London and continually update knowledge of the latest trends.
- Seeking ways to maintain, improve and effectively manage the porters and doormen.
- Carrying out any other reasonable requests as instructed by manager.

**Essential Qualifications**
- Excellent level of spoken and written English
- Excellent communication skills
- Ability to work on own initiative.
- Approachable, professional and an eye for detail
- Comprehensive knowledge of London restaurants and attractions
- Knowledge of Opera.
- Previous experience in a 5* property preferable.

**Eligibility**

**Equal Opportunity Employer**

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

INDFOH