Enhanced Care Health Care Support Worker

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

The role of the Enhanced Care Health Care Support Worker is to support recovery and provide care to those people who have enhanced care needs across the organisation. E nsu ring the care e x pe r ien c ed i s p o si t i v e and that the person's sa f e ty i s m a in t aine d.

To deliver enhanced care across wards and departments to patients who have been assessed as needing additional support on the wards due to dementia, delirium, mental health conditions, challenging behaviour or physical health conditions which are compromising the safety of the patient and/or others. Enhanced care is an integral part of a therapeutic plan and ensures the safe and sensitive monitoring of a patients physical and psychological wellbeing, whilst building therapeutic relationships. Enhanced care could be supporting a group of patients or patients who only require one to one support.

The post holder is expected to t r ea t everyone e.g. patients , their r ela t i v e s, visitors, c ol l eag u e s etc, w i th r esp e c t, di g ni ty, c o u rt e s y and i n accordance with the T r us t's V alu e s.

Demonstrate an u n d e rst a nd i ng of the care a n d treatm e nt prog r ammes of people with enhanced care needs, to e n ab l e instruction, a d vise & guidance for patients , fam il y a n d carers. T o make the app r opr i a te a d justm e nts in d e p en d ent l y (within own competence and skill set) and be a b le t o comm u nica t e a n y changes to patients and registered health care professionals .

Develop and maintain meaningful therapeutic relationships with people. Adopt a polite, positive and empathetic approach, communicating effectively and informatively. Assess situations, identify and resolve potential problems, within own competence and skill set. Assist in dealing with verbal/physical aggression using de-escalation techniques.

To provide one to one support and / or supervision for a people/ group of people u nde r t h e s upe r v i s io n/direction o f r e gi s t e r e d h e al th ca r e p r o f e s si o n a ls, within a delegated framework for agreed tasks. Organise a range of activities e.g. facilitate meaningful activities for individuals and liaise with the multi-disciplinary team to co-ordinate patient specific activities and daily plans, in line with risk assessments. E xercise a degree of in d ep e nde n ce, initiative and judgement and consider different approaches when delivering tasks .

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below