Technical Account Manager

Job Title: Technical Account Manager

Reporting to: Head of IT Sales

Location: Any UK Office (Hybrid / Flexible Working)

Salary: up to £50k with OTE - £85k - £100k

About Us:

Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1100 employees across 16 offices and have recently joined the ranks of Britain's private company 'unicorns' after securing a new $1bn valuation.

Job Purpose:

The Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for managing and growing assigned accounts. The TAM will work closely with the Business Development Managers, Pre-sales and Technical Consultants to propose and design solutions to meet customer requirements and meet their business requirements. The TAM's will ensure exceptional customer satisfaction though the customers lifecycle ensuring continued engagement with the customer to drive retention and re-sign.

Responsibilities

• Identify opportunities for upselling and cross-selling additional services and solutions to the customer.
• Work with pre-sales team to develop proposals and presentations to meet the customers' requirements. Create and confidently deliver technical presentations internally and externally.
• Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the pre-sales and technical teams on best practice and suitability.
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, to include pipeline reports and KPI's.
• Structure and produce compelling sales proposals/commercial and high-level technical documentation outlining the cost savings and business benefits.
• Interface with the pre-sales, delivery & project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.
• Conduct regular meetings with clients to review service performance and discuss upcoming needs.
• Develop and maintain strong relationships with assigned clients.
• Act as the primary commercial point of contact for clients, addressing their technical needs and concerns.
• Advise clients on best practices, IT strategies, and technology trends.
• Assist in the development of IT roadmaps and strategic plans aligned with clients' business goals.
• Ensure the continued quoting and renewal of customer re-occurring services including Support Contract Renewal.

Skills

• From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
• A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
• Experience in designing and delivering technical solutions in SME to Enterprise businesses.
• Full drivers licence and willingness to travel to client sites.
• Experience in producing high quality commercial proposals including design, solution overview and pricing.
• Ability to cope under pressure and prioritise work accordingly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven track record in managing and growing client accounts.
• Strong organizational skills and attention to detail.

Desired Skills

• Worked in an IT or Telecom Managed Service environment previously.
• Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
• Have an active Microsoft certification (eg AZ305, MS100, MS101)

Key Benefits Include:

• Industry leading commission structure.
• Excellent progression, learning and development potential.
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes.
• Pension & Benefits Platform with Exclusive Discounts

Our Values

• Respect - Treat colleagues and customers with respect
• Integrity - Uphold the highest standards of honesty and fairness
• Teamwork - Engage and collaborate with colleagues and partners
• Ambition - Determination to be the best that we can be

Don't let the requirements hold you back We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.