Case Manager

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Worker Category: Hybrid Worker

Salary: £ £39.165 per annum (pro rata for part time)

Working Hours: 37 Hours per week

Contract Type: Permanent

Closing Date: 16th November 2025

Interview Date(s): W/C 23rd November 2025

Our Service is growing Come and join our growing team of dedicated professionals.

We are advertising forpermanent Case Manager positions available within our SENA Service.

The posts will be based across the Service, and you may be required to work flexibly in the production and review of Education, Health, and Care Plans for children and young people across the county.

About the Role

The post holder will be drafting/amending Education Health and Care Plans (EHCPs) following the advice/review meeting. You will have a large caseload, and you will be working within Code of Practice timescales. You will also carry out a full range of Case Manager duties, including managing a high-level parental contact, finding solutions to problems, covering a duty system on a rota and acting as a point of contact for internal and external contacts. To use professional expertise to provide advice and support to a range of colleagues within Children and Families Services and partner agencies to enhance positive outcomes for children and young people using performance data and intelligence within a multi-agency approach.

Liaising with a range of external stakeholders, including schools and experts, such as Educational Psychologists and specialist Teachers, to ensure that any and all relevant information is available for the EHCP review process.

Effective case management, often requiring multi-disciplinary working with external services such as Social Care, Health Services, other local authorities and specialist educational settings to deliver the best outcomes for children and young people

Effective problem solving, information gathering, and officer-level decision making often occur under short time constraints. Working directly with parents, children and young people, schools and linked agencies within the statutory and legal framework related to the Special Educational Needs EHCPs.

To model good case work practice and to demonstrate strong team worker skills via coaching, joint working and contributing to the development and delivery of training. Ensuring service performance quality standards are adhered to within the framework for Leicestershire County Council's priorities for children and families, any relevant Government legislative requirements and objective setting based on local commissioning, strategic imperatives and performance frameworks

Maintaining effective communication and building strong, professional relationships with parents, schools, central services, health and social care professionals regarding individual cases

To lead and support attendance and information sharing in a range of formal meetings, including person-centred co-production meetings, as agreed with the Team Manager

A DBS enhanced check for a regulated activity is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement .

About You

To apply for this post, you must:

• NVQ Level 4 qualification in relevant subject or demonstrable experience within a special needs context or Local Authority
• Evidence of ability to extract relevant information from a range of data/ variety of sources, and to present in different formats as appropriate
• The ability to present information in clear written form for a variety of audiences and respond to changing demands
• The ability to work in partnership with parents and staff from other agencies, and enter into dialogue and negotiation in order to ensure positive outcomes for children and young people with SEND
• Be dependable and able to meet deadlines when under pressure
• Be highly motivated, flexible and able to use initiative
• The ability to inspire confidence in the public and colleagues, to be committed to providing high quality public service to be responsible for work given to the casework teams, e.g., ensuring deadlines met, checking quality of work to be able to work on own initiative and as part of a team and have a strong working knowledge of the SEN Code of Practice.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to provide evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees in balancing their working lives with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances while still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style that determines where it can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories on the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Cathryn Allison - Service Manager

Telephone:

Email:

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement explaining how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when applying for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning select option 2) or raising a ticket via our online portal: .

By applying for this post, you agree to our Terms and Conditions .