Personal Injury Case Handler

3 days ago

Houghton le Spring, United Kingdom ExamWorksUK Full time

**FIRST, let's look at what you get working for an ExamWorks company**
- 22 days holiday rising to 27 PLUS Bank Holidays
- Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish
- We guarantee your birthday off - if you want it
- Paid Sick Leave (after 1 years service)
- Continuous training and development with support given by our expert team and opportunities to complete qualifications
- Appraisal programmes for all which aids your progression and salary increases
- Company Pension
- Employee referral programme - £250 for every employee you refer
- FREE PARKING
- Amazing social events, festivals and parties, team get togethers
- Relaxed working environment with a ‘dress to perform at your best’ policy
- Match funding for your charitable activities and 1 day off paid each year for volunteering
- Employee Assistance programme - legal advice, counselling and much more
- Discounts on retail, entertainment, eating out, purchases and insurance products
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition
- Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like
- Cycle to work scheme
- Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for Case Handler to join us.

As a Case Handler, you will be working for UKIM (UK Independent Medical)

**What do UKIM do?**

UKIM provides high quality, independent medico-legal reports to the legal professional and insurance industry which are used to assist in personal injury cases and some clinical negligence.

**Main Responsibilities**:

- Case management, ensuring each case is progressed in line with department processes.
- Liaising with customers, clients and suppliers regarding a range of queries in a professional and timely manner.
- Dealing with internal and external queries.
- Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
- Achieving individual and team targets including call quality measures, efficiency and attendance.
- Collate and order any records or supporting statements
- Retrieve any missing documents required to process a case
- Liaise with the Nurse Assessors where required
- To prepare the documents for scanning & inputting
- To priorities cases based on deadlines

**Experience**:

- Having some Clinical understanding would be an advantage but is not essential.
- Strong Customer Service experience from either office-based or customer facing.
- Experience working on a telephone and computer based systems
- Attention to detail, been able to concentrate and focus priorities

Hours of work will be Monday to Friday 09:00 - 17:30

Location: Rainton Bridge Business Park, Houghton Le Spring, DH4 5RA- Please check commute before applying. Fully Office Based

**Salary**: £21,942.00 per annum

We are a Disability Confident employer

IND2

**Job Types**: Full-time, Permanent

**Salary**: £21,942.00 per year

Schedule:

- Monday to Friday

Licence/Certification:

- Full U.K Driving License (preferred)

Work Location: In person

  • Complaint Handler

    2 weeks ago

    Leicester LE, United Kingdom NEXT Full time £28,800 per year

    Rate of pay: £14.23 per hour (Annual Est. £26,800)Shift 1: Tuesday-Wednesday 09:00-17:00, Thursday 09:00-16:45, Friday-Saturday 09:00-17:00 (36 hours per week) Permanent roleShift 3: Monday-Tuesday 10:00-17:00, Friday 10:00-14:00, Saturday 10:00-17:00 (25 hours per week) 6 Month Fixed Term ContractLocation: Desford Road, Leicester, LE19 4ATTraining:...

  • Environment Health And Safety Supervisor

    2 weeks ago

    Houghton-le-Spring, United Kingdom MTrec Ltd Technical Full time

    The Company Our client, a leading manufacturer based in Houghton Le Spring they are now recruiting for an experienced Environmental Health and Safety Supervisor. The Role The Environmental Health and Safety Supervisor will provide both leadership and hands‑on support for all Environmental, Health, and Safety programs at the manufacturing facility. Working...

  • Environmental Health and Safety Supervisor

    2 weeks ago

    Houghton-le-Spring, United Kingdom MTrec Ltd Full time

    The Company Our client, a leading manufacturer based in Houghton Le Spring they are now recruiting for an experienced Environmental Health and Safety Supervisor. The Role The Environmental Health and Safety Supervisor will provide both leadership and hands‑on support for all Environmental, Health, and Safety programs at the manufacturing facility. Working...

  • Domestic Cleaner Care Home

    1 week ago

    Houghton le Spring, United Kingdom dairy lane care centre Full time

    Perform various cleaning actions such as dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc notify management in case there is a need for repair and interventions restock and maintain supplies - Cooperate with the rest of the staff - Follow all health and safety regulations - Have experience of working in a dementia care...

  • Experienced Care Home Administrator

    2 weeks ago

    Houghton le Spring, United Kingdom Springfield House Full time

    Full Time Experienced Care Home Administrator Responsible for the business administration and co-ordination of the Care Home. Supporting the Homes Manager or their designate in administrative management of the care home **Job description** **40 hours per week** **Job Purpose** - To be responsible for the business administration and co-ordination of the...

  • Cleaning Assistant

    1 day ago

    Houghton le Spring, United Kingdom Superdrug Full time

    **Hours**: Weekdayss and Weekends - 3 hours a week with opportunity to work more hours **Salary**: £8.65 - £11.75 Per Hour **Why Superdrug?** Passionate about delivering great results? Want to be part of a face paced and demanding retail environment? As a Superdrug Cleaning Assistant, you’ll support the retail store to deliver great service to our...

  • Complex Injury Costs Negotiator

    5 days ago

    Bolton le Sands, United Kingdom Keoghs LLP Full time

    A legal services firm in Bolton le Sands is looking for a costs advisor to review and assess costs related to complex injury cases. The successful candidate will negotiate costs and provide strategic advice to clients, build strong relationships, and manage case loads using the firm's systems. Ideal applicants should have strong analytical skills and the...

  • Care Team Leader

    5 days ago

    Houghton le Spring, United Kingdom Swanton Care Full time

    **Job title**:Team Leader **Type**: Full time, permanent **Rate of pay**: £10.70 per hour, you could earn up to £26,707 pa **Location**: Houghton le Hole **About our service** We provide support to individuals with learning difficulties, mental health issues, autism and acquired brain injuries in a residential setting, and some of the people display...

  • Care Team Leader

    3 days ago

    Houghton le Spring, United Kingdom Swanton Care Full time

    **Job title**:Team Leader **Type**: Full time, permanent, 48 hours per week **Rate of pay**: £10.70 per hour, you could earn up to £26,707 pa **Location**: Houghton le Hole **About our service** We provide support to individuals with learning difficulties, mental health issues, autism and acquired brain injuries in a residential setting, and some of...

  • Operations Administrator

    2 weeks ago

    Clayton-le-Woods, United Kingdom Speed Medical Full time

    Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury. **The Role**: This role will...