E-Commerce Assistant

2 weeks ago

Ripon HG, United Kingdom Ripon Farm Services Full time £20,000 - £25,000 per year

Job Description:

This is an exciting role for a candidate who is looking to start their career in a e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in co-ordinating of our eCommerce business working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job co-ordinating projects across a number of areas.

Working closely with the eCommerce Specialist, the successful candidate will assist with a variety of tasks such as stock management, website improvements, new product launches, and the full-scale customer service process from purchase to delivery.

As a business we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna and many more.

Hours of work: 08:00-17:00 Monday to Friday. 40 hours per week

Key Responsibilities:

  • Creating and co-ordinating product listings within our website via Shopify (including product descriptions and visual content)
  • Ensuring correct technical information is accurate on product listings.
  • Basic use of design tools (such as Canva & Photoshop).
  • Organise our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range).
  • Responsibility of website order fulfilment by liaising with the internal departments and suppliers.
  • Support with ad hoc tasks related to the online store, including merchandising and promotions.
  • Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
  • Co-ordinate all returns/ exchanges and claims on orders via our website and marketplace channels e.g. eBay.

Essential

  • An interest in and an initial understanding of eCommerce.
  • Good understanding MS Office systems (Outlook, Excel, Word, Powerpoint).
  • Detail orientated to ensure accuracies in product information.
  • Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions.
  • A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce.
  • The ability to take ownership of projects independently and as part of the wider team.

Desirable

  • Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial.
  • Experience with website content management systems (Wordpress, Shopify or similar) would be beneficial.
  • Knowledge or previous experience of stock management ERP systems.
  • Previous experience in a supply chain, marketing or customer service led role would be advantageous.

Benefits:

· Opportunity to work with industry-leading technology and brands.

· Company pension scheme.

· Company sick scheme.

· 24 days holiday plus bank holidays.

· Life insurance x 3 salary.

· Tailored career path.

· Manufacturer training.

· Employee uniform.

· Staff discount on showroom items.

· Free on-site parking.

· Health and well-being support line;

Job Types: Full-time, Permanent

Benefits:

  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Work Location: In person

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