e-Rostering Officer

Become an expert user of the e-Rostering system, ensuring a high level of knowledge and accuracy in order to actively promote e-Rostering throughout the Trust. Plan and organise their own activities to meet set objectives and priorities. Responsible for the regular maintenance of various workforce systems to evaluate and ensure that both ESR (Electronic Staff Records) and e-Rostering databases are synchronised via system interface, and ensuring that the system provides accurate and consistent data. Responsible for running the monthly payroll extract, identifying exceptions and supporting accurate payments.

Provide system administration and bespoke configuration that ensures the system is adapted to meet the requirements of the unit that is being migrated/reviewed, ensuring efficient rostering of the resources. Contribute to testing of system upgrades prior to implementation Responsible for the production and maintenance of project protocols and standard operating procedures. Act as second, and when required first level support for access and software issues diagnosing and resolving more complex system queries, errors or malfunctions, independently escalating issues only where required. Assist with the management and support of the increasing user base for the system, including the provision of training on all aspects of the systems to new starter users, updating training materials and user manuals as required.

Typical training courses can be between 4- 7 hours in length. Liaise with the Suppliers to ensure that the system is available and accessible to all users, ensuring support tickets are monitored in a prioritised manner. Assist in the evaluation and assessment of the software's benefits producing reports where necessary. Collect and prepare activity data as required including efficiency indicators on roster production, utilisation of staff and performance of the software to inform Trust Key performance Indicators (KPIs) and support improved use of resources.

To undertake analysis and audit of information produced by the e-Rostering system, providing a summary of and reports to senior managers as required. Attend roster review meetings (Check and Challenge) for allocated roster areas, providing key metrics data to highlight concerns and contribute actions to address. Use a variety of communication methods and tools to actively promote the system and engage operational and clinical users where barriers to understanding and resistance to change may occur. Communications involve being confident in delivering complex and potentially challenging information to managers, delivered across all mediums including in person, Microsoft Teams, presentations and written reports as required.

Ability and commitment to develop and maintain excellent working relationships across a wide variety of disciplines Train managers to create rosters and analyse data to better manage their workforce. Advise on opportunities to improve their use of and rostering of their resources Escalate all issues of risk or concern to the e-Rostering Manager/e-Rostering lead. Participate in ad hoc tasks and undertake any other duties reasonably requested in line with the requirements of this role If you are interested, you are encouraged to contact John Snelson, e-Rostering Team Lead by email at for an informaldiscussion. In completing the application form, please ensure you give clear examples to evidence how you meet the essential and desirable criteria.

Applicants failing to do so will not be selected for interview. The role is usually based on site at Harrogate due to the nature and complexity of the role. Interviews will be held in person at Harrogate District Hospital on Thursday 13 November 2025