Customer Engagement Partner

6 days ago

London, Greater London, United Kingdom DataCareers Full time £40,000 - £60,000 per year

Customer Engagement Partner

Permanent

Location: Home Based / Hybrid

Salary: £55,000 - £58,000 (+ benefits)

We are looking to recruit a Customer Engagement Partner for a leading software company. This is an excellent opportunity for someone who is a natural problem-solver who thrives on making things better for customers.

It is a great role for someone who has worked in a software house environment in Customer Success, Service Delivery, Account Management or Business Partnering seeing a new challenge.

The Customer Engagement Partner will act as the key link between customers and internal teams. You'll be the person who ensures every query related to my client's products-whether it's a finance question, a service request, or something more complex-gets the right attention, the right response, and the right outcome.

This is a chance to join a newly established Customer Success function and help shape how my client communicate, collaborate, and deliver value to their customers.

This is a hybrid role with approximately once a week based in an office - either in London, Bristol, Birmingham, Leeds or Manchester.

What you'll be doing

  • Acting as the bridge between customers and internal teams, ensuring all requests are managed efficiently and with accountability.
  • Handling incoming queries, funnelling straightforward requests through Level 1 teams and managing more complex issues directly.
  • Collaborating with finance, product, engineering, delivery, and service teams to gather accurate, high-quality responses.
  • Reviewing and validating all outbound communication to ensure clarity, consistency, and completeness.
  • Building strong, trust-based relationships with customers-becoming a reliable and proactive point of contact.
  • Identifying trends, recurring issues, and bottlenecks, feeding insights into continuous improvement initiatives.
  • Supporting communication around new processes, products, or changes, ensuring customers receive clear and timely updates.
  • Providing regular reporting and insight to leadership on engagement trends and customer experience.

What you'll bring

  • Experience in customer engagement, service management, account management, or business partnering-ideally in a tech or software environment.
  • Strong communication skills with the ability to handle both technical and non-technical conversations.
  • Excellent organisational ability-you'll juggle multiple priorities with confidence.
  • A customer-first mindset and a passion for improving how things work.
  • Experience using CRM and service tools (e.g., Salesforce, ServiceNow, Jira).
  • Ability to handle pressure, manage difficult conversations, and defuse complaints with professionalism.
  • Comfortable working across geographically distributed teams and with multiple stakeholders.

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