Senior Director, Professional Services

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We've evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

This is a leadership role, reporting to the Corporate VP of Platform and Application Services. The EMEA Professional Services leader is responsible for managing the Professional Services Business Unit for EMEA. The primary function of this role is to run a profitable professional business with Sales, Solutioning and Delivery responsibility. Partnering with field sales team growing the professional services in EMEA. The Professional Services business includes primary Public Cloud consulting, implementation, and system integration business for all the major Hyperscalers. This role will also work closely with all Public Cloud Hyperscalers (AWS, GCP, Azure) in developing business plans with them in areas of Professional Services.

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Key Responsibilities:

• P&L leader for Professional Services in EMEA, with responsibility for revenue, margin, and utilization targets
• Strategy – Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives
• Sales – Responsible for growing Professional Services in EMEA, working with Field Sales and Go To Market teams
• Sales – Lead solution and advisory led sales with existing and new customers
• Pre-Sales – Actively participate in presales activities, deal reviews for the Professional Services business
• Solutioning – Solutioning differentiated offering for customers, helping them achieve their business objectives
• Delivery – Responsible for delivering large and complex consulting and professional services engagements across EMEA
• Delivery – Responsible for delivering engagements successfully with high customer satisfaction
• Partner – Partner with Hyperscalers in creating strategic initiatives that would help the growth of business
• Partner – Establish one of the top consulting and professional services offerings for our Hyperscaler Partners
• Partner – Work with Offering and Marketing organizations to create market defining offers and lead the sales and deployment of those offers
• Team Management – As a manager of mangers, lead a large team of consultants and architects across the region
• Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent such as Enterprise Architects and Consultants, with strong application architecture and transformation background
• Operational Excellence – Maintain a healthy utilization for the team
• Operational Excellence – Accurately forecast revenue, margin, and utilization for the business
• Operational Excellence – Represent the business in front of Senior Leaders and Customers
• Cross-organizational agility, communication, and leadership
• Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace
• Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise

Skills:

• Seasoned P&L leader with strong experience in running Professional and Consulting Services business for Cloud or leading Consulting/SI organizations of 150M+
• Strong understanding of technology and standard practices around architecting and developing professional services engagements
• In-depth knowledge of Cloud (AWS, Azure, GCP) offerings and services to build and deliver services around them
• Strong experience of leading customer discussions and winning deals based on solution strength
• Strong delivery experience of successfully delivering large consulting engagements
• Strategic thinker who can plan and build long range plans
• Thorough knowledge of all areas of business operation including strategic and operational planning
• Proven leader in developing, marketing, and selling technology based consulting and professional services offerings
• Ability to lead teams of technical sales, consultants, and project management functions
• Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve
• Excellent time management, communication both oral and written, decision-making, presentation, human-relations, and organizational skills
• Must be a strong presenter to technical audiences
• Attention to detail in all areas of the work

Education:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field required
• Advanced degree preferred
• High school diploma or equivalent required

Experience:

• 15+ years' experience building, and leading technology focused Professional Services businesses
• 12+ years architecting advanced enterprise-class solutions using traditional and new technologies
• 8+ years leading teams of 200+ people

Travel Time:

• Ability to travel up to 25-50% as needed