Professional Services Director

Director of Professional Services
Ark Workplace Risk | Hybrid with travel to our London office | All Business Expenses | Competitive Benefits and Healthcare

At Ark Workplace Risk, we empower our clients to confidently manage risk, compliance, and safety through a trusted partnership built on expert knowledge, innovative solutions, and proactive guidance and insight.
About Ark Workplace Risk:

• Proven Expert Knowledge:
  With over 30 years of experience and a trusted reputation among 200+ UK organisations, we provide workable solutions that align with our clients' organisational and business goals, as well as regulatory requirements.
• Industry-Leading Software:
  Our innovative tools streamline risk and compliance management, putting clients in control and enabling them to demonstrate accountability to stakeholders.
• Insight-Driven Solutions:
  As industry thought leaders, we provide actionable insights into emerging legislation, guidance, and industry trends, ensuring court-readiness for their business.
• Responsive Partnership:
  From every day, business-as-usual guidance to urgent, critical, complex, and contentious scenarios, we work in partnership with clients, becoming their trusted advisor and solution provider, whenever and wherever they need us most.

Role Summary
We are seeking a dynamic Professional Services Director to lead and optimise our consultancy function, ensuring the delivery of high-quality, compliant, and commercially effective professional services.

This role will be responsible for leading, managing, recruiting, and supporting the Professional Services team, which delivers assignments to clients across more than 20,000 properties, including landmark sites such as The Shard and the Landmark Pinnacle.

You will ensure the team is aligned with our core values, recruit new consultants and assessors, and drive performance improvements both individually and collectively. The role will also champion the development of team capability, technical excellence, and professional behaviours to maximise billable utilisation, protect margins, and maintain consistent client delivery. In addition, you will work closely with Product Management, providing coordinated technical insight to enhance existing offerings, support new product development, and resolve performance or delivery challenges.

What You'll Be Doing
Working as part of the leadership team, you will shape strategic priorities, strengthen our competence framework, support succession planning, and contribute to the development of tools and knowledge that create competitive advantage. You will also play a key role in driving digital enablement, lean practices, innovation, and employee engagement using the Q12+ model.

Key responsibilities

• Lead, manage, and support the Professional Services team, embedding a "Great, not Good" culture and ensuring long-term sustainability.
• Align the team to core values, recruit new consultants/assessors, and enhance performance at both individual and team levels.
• Provide direction on high-level consulting projects and assignments.
• Contribute to organisational strategy, including succession planning and skills development.
• Improve tools, frameworks, and technical competence to establish a competitive edge.
• Foster a culture of shared purpose, accountability, and engagement.
• Own the quality system, budget, people management, and team growth.
• Identify opportunities for digital innovation and leverage technology to improve efficiency and client success.
• Troubleshoot client issues and ensure corrective actions align with strategic and financial objectives.
• Deliver and report performance objectives into the Ark leadership team; ensure product roadmap execution.
• Drive waste reduction, lean operational practices, and continuous improvement.
• Support marketing activity (blogs, webinars) by utilising team expertise.
• Manage the function using the company's operating system (e.g., EOS).
• Maintain operational excellence through strong utilisation, quality, compliance, and margin performance.

Practical Requirements:

• A minimum of one or more of the following: MIIRSM, CMIOSH.
• Experience of change management as we scale up.
• Have a good understanding of operations.
• Excellent people management experience and experience of leading large multiskilled teams, open to direction and collaborative work style and commitment to get the job done.
• Excellent communication skills both verbal and written.
• Effectiveness and professional services management.
• Excellent interpersonal skills and a collaborative management style.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels in a fast-paced operational environment.
• Direct work approach of complex, critical and creative matters.
• High comfort level working in a diverse environment.
• Ability to facilitate hybrid working with home office that is suitable for connectivity to the office and clients, a safe and productive place to work conducive for delivering daily duties.
• Industrious, resourceful and tenacious.

What We Offer

• Competitive & tailored salary and benefits package
• Opportunities for professional development and career progression
• A collaborative and supportive work environment focused on achieving excellence in compliance, risk, and health & safety
• Working with our diverse range of clients in the built environment, including residential and commercial.
• A wide range of benefits including Private Healthcare plan, 5% matched pension plan, 4x salary life cover, 25 days holiday with option to increase via salary sacrifice, and Perkpal - perks and reward program.
• Social events with your colleagues.
• Professional Membership reimbursement.

Apply today to be part of our mission in "Creating a Better World by Delivering Trusted Compliance Solutions.