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Neighbourhood Partner

2 weeks ago

Letchworth, Hertfordshire, United Kingdom SettleParadigm Full time £37,000 - £37,836 per year

Bring your energy, drive and knowledge to a role where you can truly make a difference. As a Neighbourhood Partner, you'll manage our communities and ensure we deliver great customer service while championing best practice across our neighbourhoods in Buckinghamshire, Bedfordshire and Hertfordshire.
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

We help our customers to stay in their homes comfortably, so they can live the life they choose. We are committed to help people who are struggling to find a place to live by maximising our customer's ability to sustain their tenancies and to provide the opportunity for them to move forward with their lives.

You will work collaboratively to provide an accountable and visible demand led resident service that meet performance expectations. You will build strong relationships and help to drive an improvement in the quality of home and neighbourhood.

Key Responsibilities

  • Provide practical help, support and referrals to our partner agencies for customers who need support with managing their home and tenancy. Encouraging access to specialist advice where there are factors requiring additional assistance.
  • Monitor and drive improvements in home and neighbourhood standards, ensuring customers can be proud to live in their communities
  • Welcome new tenants to their properties by conducting new tenant visits and assisting existing customers by responding to their tenancy related requests.
  • Respond and investigate allegations of tenancy breaches and anti-social behaviour, offering interventions when necessary and keeping robust notes and evidence for preparation of paperwork for legal action.
  • Organise and attend surgeries, drop in sessions, home visits, meetings and events where appropriate.
  • Prepare cases for legal action including drafting notices and witness statements and presenting cases in court.
  • Manage cases of Anti-Social Behaviour, Safeguarding concerns and other vulnerable residents in line with existing policies, procedures and best practice.
  • Manage property condition concerns ensuring these are dealt with sensitively but robustly in line with HHSRS requirements.
  • Work closely with internal and external partners making referrals and signposting where necessary to achieve the best outcome for the customer.
  • Ensure all relevant legislation, policies and procedures are adhered to and be able to communicate these effectively.
  • Assess and understand customer data when dealing with individual cases to ensure they are dealt with sensitively, efficiently and effectively.
  • Manage a diverse caseload
  • Work collaboratively with other housing teams specifically on rent arrears and anti-social behaviour prevention

Must Haves
What We're Looking For

  • Be passionate about the delivery of social housing and thriving communities with an understanding of some of the challenges our customer groups may experience.
  • You will have a caring and enthusiastic approach to provide support to vulnerable customers.
  • Work with customers to deliver high trust, low effort solutions.
  • To have a flexible approach to delivering services and working remotely, able to use your initiative and work independently whilst contributing to team objectives.
  • Knowledge of social housing, tenancy management and welfare benefits
  • Experience of planning, coordinating and delivering 1:1 intervention work
  • Have a full clean UK driving licence and access to a vehicle for work

Nice To Haves

  • Identify and manage difficult conversations with customers, which could include those causing anti-social behaviour, in financial difficulty or suffering from domestic abuse
  • Be bold in challenging any areas where you see opportunity for improvements, and having the tenacity to drive these through to realisation
  • Work with us to reduce complaints and increase customer satisfaction. Taking ownerships of problems and finding innovate ways to solve
  • Cope well under pressure and manage competing demands. Communicate clearly in writing and verbally with a wide range of customers and colleagues.
  • Be a professional in the sector, achieving professional development through the chartered institute of housing
  • Cope well under pressure when dealing with challenging and unacceptable behaviour
  • Uphold SettleParadigm values with a robust commitment to diversity

For Added Brilliance

  • You'll have a strong commitment to communities and drive pro-active solutions for the challenges they face.

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

  • annual salary: £37,736 per annum
  • 25 days holiday, increasing with service, plus Christmas closure and buy options
  • Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
  • Family-friendly leave: Enhanced maternity, paternity, and adoption leave
  • Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
  • Life cover and income protection
  • Flexible working – hybrid options, modern offices, free parking & EV charging

And that's just the beginning We're also thrilled to provide:

  • 30+ qualified Mental Health First Aiders available to support
  • Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
  • Funded training, qualifications & apprenticeships
  • 3 paid volunteering days in the local communities
  • Peer-recognition rewards platform
  • Paid professional subscription (one per year)

Working Hours

  • 37 hours, Monday - Thursday 9:00 - 17:30 and Friday 9:00 - 17:00

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 27th November 2025
We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.