Neighbourhood Officer

Neighbourhood Officer at Paradigm Housing Group Join to apply for the Neighbourhood Officer role at Paradigm Housing Group. Working 30 hours per week, you will be based across Buckinghamshire, Bedfordshire and Hertfordshire, supporting our commitment to delivering high quality, customer‑centred services. Are you looking to join a growing, values‑led organisation with a clear social purpose? At Paradigm Housing Group, we’re proud to be the largest housing group in the region, managing over 27,000 homes. Everything we do focuses on delivering excellent services, high quality homes, proud neighbourhoods and maximising new affordable homes. You will be joining a collaborative team that plays a vital role in supporting residents and sustaining tenancies. Your responsibilities include arrears recovery, debt management, financial inclusion and working closely with colleagues across Housing, the Customer Service Hub and external partners. Key Responsibilities Take a professional and active approach to the management of customer rent accounts to ensure income is maximised. Engage patiently with customers, provide support, empathy and opportunity to minimise debt. Encourage customers to access specialist money and debt advice as needed. Offer an excellent customer service with attention to detail and accuracy, aiming to resolve queries at first point of contact. Work closely with internal and external partners to respond to the needs of customers, signposting where necessary. Coordinate and oversee the preparation of court documents for cases referred for legal action, ensuring timely submission of relevant paperwork. Represent Paradigm Housing Group professionally in the County Court on legal matters. Ensure all information systems are kept up to date. Use customer data to handle individual cases sensitively, efficiently and effectively. What We’re Looking For Must Haves Experience of income recovery, working in a social housing environment and knowledge of welfare benefits. Experience of dealing directly with the public and delivering high quality customer care. A flexible approach to providing services and able to work on your own initiative with minimal supervision. Collaborative approach to problem solving and delivering services. Nice to Haves Identify and act on issues that indicate a customer may be experiencing financial or wellbeing issues that impact tenancy sustainability. Cope well under pressure and manage competing demands. Communicate clearly in writing and verbally with a wide range of customers and colleagues. Uphold and live Paradigm Housing Group’s values with a robust commitment to diversity. For Added Brilliance Passion for income maximisation, housing management and providing great customer service. Benefits Annual salary: £31,663 per annum 25 days holiday, increasing with service, plus Christmas closure and pay‑back options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family‑friendly leave: enhanced maternity, paternity and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging 30+ qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in local communities Peer‑recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, reflecting the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, LGBTQ+ and other underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and will endeavour to be accommodating. Please let us know in advance of any arrangements required. Additional Notice Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be conducted when a conditional offer is made. Closing Date: 16th December 2025 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate. #J-18808-Ljbffr