Smart Operations Coordinator

5 days ago


Worthing, West Sussex, United Kingdom Southern Water Full time £25,000 - £36,000 per year

Closing Date

Smart Operations Coordinator

Location: Hybrid working, Worthing

Perm/FTC: 12 month FTC (Maternity Cover)

Hours: 37 hrs

Salary: Up to £36,000 based on experience

Are you ready to be part of a game-changing initiative that's shaping the future of water management and customer experience?

Southern Water is embarking on a bold journey to install Smart Meters across our network — a strategic move that will help us and our customers reduce water abstraction, cut carbon emissions, and improve financial efficiency. But that's just the beginning.

We're looking for a driven and detail-oriented individual to join our Smart Operations Centre. This role is to cover a period of Maternity Leave and is central to transforming how we engage with customers, identify leakage, and drive down water consumption — all while delivering an exceptional customer experience.

What You'll Be Doing

  • Accurately process and manage smart meter exchange data.
  • Collaborate with internal teams and our Alternative Metering Service (AMS) Partner.
  • Support inbound customer queries and ensure smooth, timely resolutions.
  • Analyse data to spot trends and drive performance improvements.
  • Help shape the future of smart water operations through insight and innovation.

What You'll Bring

  • Precision in data entry and validation.
  • Strong communication and problem-solving skills.
  • A passion for customer service and operational excellence.
  • Proficiency in Microsoft Office and data processing tools.
  • Experience in customer service, with bonus points for utility sector knowledge.

Why Join Us?

  • Be part of a pioneering initiative that's making a real environmental impact.
  • Work with passionate teams and cutting-edge technology.
  • Enjoy opportunities for growth, collaboration, and innovation.
  • Help redefine how we serve our customers and protect our planet.

Ready to dive in? Apply now and help us shape a smarter, more sustainable future for water.



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