Metering Operations Support

2 weeks ago

Worthing, West Sussex, United Kingdom Southern Water Full time £24,000 - £31,000 per year

Closing Date

Job Advert

Metering Operations Support

Location: Hybrid working, Worthing

Perm/FTC: Permanent

Hours: 37 hrs

Salary: Up to £31,000 based on experience

Join the Smart Metering Revolution at Southern Water

Are you ready to make a real impact on the environment and customer experience? Southern Water is on a mission to transform how we manage water — and we need passionate, detail-driven professionals to help lead the way.

Smart Metering is more than just technology — it's a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before.

This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you'll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.

What You'll Be Doing

  • Auditing metering jobs for accuracy and compliance
  • Resolving operational exceptions and anomalies
  • Driving process reviews and continuous improvement
  • Creating and delivering training to upskill internal and external teams
  • Supporting escalations and complex issue resolution
  • Monitoring third-party performance and fostering collaboration
  • Using data to uncover trends and inform decisions
  • Championing service quality and operational excellence

What You'll Bring

  • A strong background in customer service operations (utilities experience a plus)
  • Sharp attention to detail and a knack for solving problems
  • Excellent communication and stakeholder management skills
  • Confidence working with data and making informed decisions
  • Experience supporting third-party partners and driving performance
  • A proactive mindset and adaptability in a fast-paced environment

Essential Skills & Experience

  • Proficient in Microsoft Office Suite
  • Experience in data processing and customer service
  • Proven success working with third-party vendors

Desirable

  • Knowledge of metering technologies
  • Background in the utilities industry

Why Join Us?

At Southern Water, we're not just installing meters — we're building a smarter, greener future. If you're passionate about sustainability, innovation, and customer satisfaction, we'd love to hear from you.

Apply now and be part of something bigger.

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