Customer Relations Manager

4 days ago

Beckenham, Greater London, United Kingdom The Property Expert Full time

After a successful 2025, The Property Expert Group is looking for a Customer Relations Manager / Call Handler to join our growing team.

This role is perfect for someone who loves helping people, communicates confidently, and thrives in a client-focused environment.

You'll be the first point of contact for many of our customers and clients - ensuring every interaction is warm, helpful, and professional.

In addition, the role offers somewhat flexible hours to suit your schedule.

About the Role

We're seeking a friendly, organised, and proactive professional to manage incoming enquiries, support clients throughout their property journey, and ensure our communication standards remain exceptional.

You'll be asked to play a key role in keeping the team informed, clients updated, and operations running smoothly.

Key Responsibilities

Enquiry Handling, Client Communication & Front-Line Support

  • Handle incoming calls, WhatsApp messages, emails, and online enquiries
  • Make outbound calls to clients for updates, confirmations, and follow-ups
  • Accurately log and update client information in our CRM
  • Provide clear, friendly advice to clients across multiple communication channels

Customer Service Management

  • Ensure all client interactions are responded to promptly and professionally
  • Maintain our high standards
  • Support sellers, landlords, buyers, and tenants with updates and information
  • Resolve minor issues independently and escalate complex matters when necessary
  • Prepare follow-up messages, appointment notes, and status updates for internal use

Who We're Looking For

  • Experience in customer service, call handling, or a similar client-focused role
  • Warm, confident communicator with excellent phone manner
  • Highly organised with strong attention to detail
  • Tech-comfortable (CRM systems, WhatsApp, email, task management tools)
  • Proactive, reliable, and able to work independently and from home when required
  • Someone who genuinely enjoys helping people
  • Ideally a driver - to be able to cover a small number of physical meetings

What We Offer

  • A somewhat flexible part-time role
  • Supportive, friendly team culture
  • Competitive pay and commission structure
  • Your own work mobile (if necessary)
  • Training on our systems and processes
  • Opportunity to grow within a modern, quality-driven estate agency

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