Operations Coordinator

5 days ago

Crawley, West Sussex, United Kingdom National Car Parks Ltd Full time

Operations Coordinator – London Gatwick Airport

Join NCP's team at one of Europe's busiest airports

As an Operations Coordinator at National Car Parks (NCP), you'll play a key role in leading Gatwick's busy valet parking operation. Working on a 4-on, 4-off shift pattern (both days and nights), you'll coordinate a large, predominantly agency-based team to deliver a safe, efficient, and customer-focused service in a high-paced, safety-critical environment.

This is a hands-on leadership role where you'll be at the heart of day-to-day operations - managing people, processes, and performance to ensure service excellence and compliance.

Key Responsibilities

  • Lead, motivate, and support your team to deliver a professional and efficient service.
  • Act as the main point of contact for escalated customer enquiries and complaints.
  • Oversee daily operations, resource planning, and incident management.
  • Deliver clear shift briefings and ensure consistent communication across teams.
  • Maintain compliance with company standards, Health & Safety, and operational policies.
  • Coach and develop Team Leaders and staff to achieve individual and business goals.
  • Monitor KPIs and SLAs, taking proactive action to drive continuous improvement.
  • Ensure vehicles, systems, and equipment are properly maintained and faults reported promptly.
  • Uphold site presentation standards, ensuring a clean, safe, and efficient working environment.

About You

You're an experienced and confident people leader who thrives in a fast-moving environment. You'll bring:

  • Proven supervisory or coordination experience (parking, aviation, transport, or logistics preferred).
  • Strong communication and organisational skills.
  • A proactive, solutions-focused approach to problem solving.
  • The ability to motivate and manage teams effectively under pressure.

What We Offer

  • Birthday day off
  • Reward & Recognition programme
  • Employee discounts and free/discounted parking
  • Cycle to Work scheme (up to £1,000)
  • Company pension and death in service benefit
  • Employee Assistance Programme
  • Ongoing training and development

If you're ready to take ownership, deliver results, and grow with a company preparing for expansion, apply today and join NCP at Gatwick Airport

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