IT Service Desk Team Leader

4 days ago


Thatcham, West Berkshire, United Kingdom Harrods Full time £40,000 - £70,000 per year

We are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and high-quality service delivery.

About the Role

As the Service Desk Team Leader, you will manage a team of 13 analysts operating in a 24/7 environment. Your responsibilities will include scheduling, performance management, and training. You'll ensure that service targets and SLAs are consistently met, while also:

  • Monitoring and analysing service desk metrics to identify trends and areas for improvement
  • Developing and maintaining service desk procedures and documentation
  • Acting as the primary escalation point for complex technical issues
  • Providing regular updates to senior management on team performance and ongoing initiatives

About You

The ideal candidate will bring hands-on experience in the installation, configuration, administration, and troubleshooting of end-user devices across platforms such as Windows 10/11, macOS, desktops, laptops, tablets, VDI, and thin clients. You should also have:

  • Experience with Active Directory administration
  • Familiarity with video and audio conferencing technologies
  • A basic understanding of software licensing

We are looking for someone with strong time management and organisational skills, a commitment to continuous learning and improvement, and a belief in the importance of teamwork.

An ITIL certification is a plus.

About Us

Harrods is one of the world's leading luxury department stores, becoming a destination for top designers and sought-after brands worldwide. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we'll do something remarkable for you. We offer a friendly, inspiring environment with plenty of opportunities and support to build an exceptional career across our diverse business areas.

Uniquely You

At Harrods, we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook, or follow @togetherharrods on Instagram.



  • Thatcham, West Berkshire, United Kingdom Harrods Full time £40,000 - £80,000 per year

    IT Service Desk Team LeaderWe are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and...

  • Sunday Play Leader

    4 days ago


    Thatcham, West Berkshire, United Kingdom Swings & Smiles Full time

    JOB SUMMARY:To create an environment where all children can play.Use your SEND skills and knowledge to make all play inclusive working with the child and their family, to grow confidence and give the child the space, time and support to learn the skills of play.Through play, we work to support our children and young people to grow their self-esteem,...


  • Thatcham, West Berkshire, United Kingdom Let Me Play Full time £20,000 - £30,000 per year

    About the Job:Let's Play are looking for an individual to lead a variety of fun-filled activities and supervise the children at our Fun Week programme in the school holidays at Kennet Leisure Centre, Thatcham. This will include keeping the children safe, leading activities and generally ensuring the programme is being delivered to a high standard, catering...


  • Thatcham, West Berkshire, United Kingdom WSH Group Full time £14,652 - £18,000 per year

    Company Description Title:  Food Service Assistant / BaristaLocation: Thatcham - ColthorpSalary: £12.21  Monday to Friday 10:30 - 14:30Benefits: 28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 week's enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on...


  • Thatcham, West Berkshire, United Kingdom English Provender Company Full time £29,500 - £32,000 per year

    About UsEnglish Provender Company produce award-winning dressings, condiments and marinades for many of the UK's leading food manufacturers and retailers as well as nurturing our own brands: English Provender, Very Lazy and Newman's Own.The Role:To ensure we provide excellent customer service to our customers. Ensuring all orders are processed and meet the...

  • Supervisor - Costa

    6 days ago


    Thatcham, West Berkshire, United Kingdom Moto Hospitality Full time £28,000 per year

    Supervisor£28,000 per annum - 40 hours per week*Address: Chieveley Services, M4, Oxford Rd, Hermitage, Thatcham RG18 9XX*As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation's favourite coffee shop,...


  • Thatcham, West Berkshire, United Kingdom Wilson & Scott Full time £20,000 - £30,000 per year

    ​Job Type: Full-time, Apprenticeship​Are you ambitious, hardworking and don't want to be tied to a desk and the indoors? Earn as you learn to become a fully qualified Road Marking Operative, be part of a dedicated team at Wilson and Scott who pride themselves on delivering quality markings to a high standard nationwide.Under the supervision and guidance...

  • General Manager

    6 days ago


    Thatcham, West Berkshire, United Kingdom Fego Operations Ltd Full time £45,000 - £55,000 per year

    Restaurant Manager – Fego (Various Locations)Full-Time | Daytime Only | Weekend Availability RequiredAt Fego, we're always on the lookout for exceptional people to join our management family. While we may not be hiring for a specific location right now, there's always room at the table for passionate leaders who want to grow with us. If you're a driven,...


  • Thatcham, West Berkshire, United Kingdom 3T Additive Manufacturing Ltd Full time £40,000 - £80,000 per year

    We're looking for an experienced CNC Programmer/Setter/Operator to join our precision engineering team in Thatcham, RG19 6HN. In this role, you'll be responsible for programming, setting and operating multi-axis CNC machines to deliver complex, high-end components with exceptional accuracy for the Aerospace, Defence and Automotive industries using advanced 4...


  • Thatcham, West Berkshire, United Kingdom Harrods Full time £40,000 - £60,000 per year

    Our Transport team are now looking for a Transport and Outbound Delivery Manager to lead our operations at Thatcham.This is a unique opportunity to join a forward-thinking team that's passionate about delivering excellence. You'll be at the centre of our transport operation, working with a small but mighty fleet and a close-knit team to ensure our deliveries...