Business Change Manager

2 weeks ago

London, Greater London, United Kingdom Natobotics Full time

Business Change Manager (Process Consultant – Change Management & CMDB)

Location:
London (Hybrid – 2 days WFO)


Contract Duration:
6 months (extension likely)

We're seeking an experienced
Business Change Manager / Process Consultant
to drive the adoption and continuous improvement of
Change Management
and
CMDB (Configuration Management Database)
processes within
ServiceNow
.


Key Responsibilities
Lead and implement process improvements across
Change Management
and
CMDB
in ServiceNow

Drive
stakeholder engagement
and promote process adoption across teams

Deliver
training
,
communications
, and
change management initiatives
to ensure consistent data quality and compliance

Collaborate with IT and business teams to establish clear
data ownership
and accountability

Monitor and report on process performance to support ongoing improvements


Must-Have Skills
Proven experience with
ServiceNow Change Management
and
CMDB
processes

Strong background in
organizational change management
and
process consulting
Excellent communication, facilitation, and stakeholder management skills


Nice to Have
ServiceNow Certified System Administrator (CSA)
certification

Experience delivering change initiatives in large or complex enterprise environments


Why Join
You'll play a key role in shaping and embedding best practices for ServiceNow adoption, driving meaningful change and operational excellence across the organization.

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