Enterprise Account Executive, Expand

We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let's build experiences people love—together.

About Us
We're UserTesting, a leader in human insights. We believe the path to truly great experiences starts with understanding—seeing and hearing how another person engages with the world. At UserTesting, you'll help organizations discover the human side of business—transforming how they collaborate, innovate, and bring products and experiences to market.

Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Join a passionate team that's transforming how companies learn from and connect with their audiences. Come help us build the engine for human understanding.

The Opportunity

We're looking for an
Enterprise Account Executive, Expand
to manage a portfolio of strategic and enterprise customers—specifically large-scale organizations with 5,000+ employees. Your mission? Drive growth, retention, and expansion by deepening adoption of the UserTesting platform across existing accounts.

You'll work with some of the world's most iconic brands, partnering with teams across departments and seniority levels. Your role will be to uncover opportunities, build champions, and demonstrate how human insights deliver meaningful business impact.

You'll

• Exceed your annual quota, delivering a mix of retained and new expansion revenue
• Lead solution-based sales motions across multiple stakeholders and departments
• Engage champions and economic buyers to showcase our business and technical value
• Grow internal adoption by demonstrating clear, compelling ROI
• Manage the full sales cycle: prospecting, qualification, proposal, close, and retention
• Develop proactive expansion strategies and proposals to drive wider adoption
• Forecast opportunities with precision and track key sales metrics using Salesforce
• Build a territory plan to optimize account growth and team resources
• Share customer feedback and insights to support product innovation

The Team

Our global Go-to-Market team is made up of high-performing sales professionals, solution consultants, customer success managers, renewals experts, and business development reps. Backed by an experienced global leadership team, we collaborate closely to help customers succeed—and to make every insight count.

What We're Looking For

• Strong experience growing enterprise accounts by identifying and delivering expansion opportunities across functions and subsidiaries
• Proven success in Enterprise SaaS sales with a track record of closing complex six and seven-figure deals
• Comfort with travel (around 30%) to meet customers and collaborate with colleagues in person
• A structured sales mindset—we use MEDDPICC for qualification and discovery
• End-to-end sales ownership: you're as comfortable prospecting as you are closing
• High EQ and IQ, coachability, and a growth-oriented mindset
• Ability to build trusted relationships—from champions to C-level executives
• Skilled at navigating complex, matrixed organizations and engaging multiple stakeholders
• Detail-oriented and creative, with strong analytical and problem-solving skills
• Confidence using modern sales and RevTech tools such as Salesforce, Clari, Outreach, 6Sense, ZoomInfo/Cognism, and Google Suite

Don't meet every single requirement but excited about the role?
We encourage you to apply Research shows some groups are less likely to apply unless they meet 100% of the requirements. But you might be just the right person for this or other roles. We believe diverse perspectives drive innovation and are committed to building an inclusive, supportive workplace.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Skill Interview and Stakeholder Interview
• Offer Stage

Accommodations
At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates. If you need accommodations or have specific requests about your interview experience, please contact us at

—or just let us know. We're here to help.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.