German Speaker

19 hours ago

Manchester, New Hampshire, United Kingdom oneservice Full time

Join our French and UK Service Demand Team and help shape the future of customer service at oneservice

About us

oneservice is a leading, global, and independent service provider specializing in life sciences, diagnostics, and medical technology. On behalf of our partners, we deliver excellent customer service worldwide.

The company is ISO 9001 certified with offices in the USA, Germany, the UK, and Switzerland.

Your role

To strengthen our team at our British branch in Manchester, we are looking for a highly motivated and dedicated
Customer Service Specialist
with strong
German language skill
. You will support our team in Buettelborn (Germany) and assist our Manchester operations.

Your tasks & responsibilities

  • Serve as the first point of contact for customers, addressing enquiries and resolving issues in a timely manner.
  • Plan maintenance, updates, and troubleshooting activities, coordinating our service specialists on technically complex systems across the UK and Europe.
  • Manage customer queries via phone and email.
  • After your training period, take full ownership of your assigned business partners, managing them independently and contributing directly to our success.
  • Use SAP to manage the complete service workflow — from creating work orders to invoicing.

Your qualifications, profile & skills

  • Previous work experience or apprenticeship as a service coordinator or in a similar function with a lot of customer contact, ideally in a technical environment
  • Enthusiastic customer communication
  • SAP Business ONE knowledge experience preferred
  • Strong verbal and written communication skills, with the ability to interact effectively with internal and external customers
  • PC user knowledge with the MS Office tools is required
  • Ability to work independently, structured and goal-oriented and team player
  • Fluent in English and German, both written and spoken
  • Other languages like Spanish, French and Italian are benefical
  • Must have a UK working permit

Our team and what we offer

Join an expanding international company and thrive in a highly motivated, open, and friendly environment, where you can work independently while collaborating closely with your team.

What we provide

  • Competitive salary
  • 25 days annual leave plus UK public holidays
  • Hybrid working model (1 day per week from home)
  • Laptop and modern digital tools
  • Supportive, collaborative culture where your ideas are heard and valued
  • Opportunities for professional development and growth
  • Brand-new, modern office with excellent public transport links

Become part of a growing international company and help us deliver service excellence

www.service-excellence-

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