Customer Sales Advisor

2 days ago

Manchester, United Kingdom Booking.Com Full time

**Customer Sales Advisor - German Speaker**

We’re on a mission to make it easier for everyone to experience the world. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them.

If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these drives together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping to grow our international business.

**What you’ll be doing**:

- Helping customers to book their worldwide car hire, giving a consultative, tailored solution to meet their travel needs.
- Handling customer objections positively and spotting opportunities to turn dissatisfied customers into happy customers.
- Looking for ways to upsell to enhance the customer experience and increase revenue.
- Most importantly, putting customers at the heart of everything you do.

**What you need to do it**:

- You’ll love helping people and have a real passion for making customers feel special.
- Written and verbal fluency in English and German.
- You’ll be target driven, competitive and money hungry.
- You’ll have a positive, motivated mindset that’ll help you deal with some tricky customer problems.
- You’ll take ownership of your work and will have excellent soft skills - including listening, motivating and communicating.
- You’ll be resilient, organised and committed.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.

**In return, we’ll provide**:

- Uncapped bonus
- Pension with up to 10% matched company contribution
- Huge learning and development platform tailored to you
- Shopping and leisure discounts through Perkbox
- Competitive maternity/paternity/adoption leave
- Wellbeing focus
- Mental health first-aiders and free support
- Full-time, paid training to help you on your way to success.
- A working schedule Monday - Friday 8am to 16pm
- Recommend a friend to work for us and receive £500.00 per person
- Hybrid way of working More Information

**Pre-**Employment** **Screening**:

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