Property Manager

About Us:

Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.

We are seeking a dedicated professional to fill the position of Scheme Manager for our Bristol Properties.

Key Duties & Responsibilities

1. Office Administration

-Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.

-Maintain a close relationship with other Student Castle/ Capitol Students sites management teams, suppliers, and business partners.

-Develop, review and update office documents as necessary.

-Manage staff holidays and sickness logs.

-Manage timesheets and ensure correct hours are submitted to payroll.

-Respond to student requests and queries on generic site email address.

-Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.

-Ensure that student's rent is paid on time and follow the credit control procedures for any rent arrears.

-Ensure that spending and revenue meets budgetary targets.

-Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.

-Manage any nomination agreements that are in place.

2. Customer Care and Pastoral Support

-Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.

-Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life

-Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy

-Organise social events with student input.

-Monitor social media and regularly update all social media streams.

-Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change.

3. Business Development

-Arrange and perform sales viewings for prospective customers.

-Promote the business at university open days.

-Utilise online materials and social media to promote the Capitol Students and Student Castle brand.

-Develop and implement new marketing strategies.

-Build and maintain close relationships with universities and other educational establishments.

4. Facilities Management Support

-Log and inform facilities team of maintenance issues.

-Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.

-Liaise with contractors for maintenance issues unable to be dealt with in house.

-Advise students of works to be carried out and access to rooms being required.

-Ensure servicing and maintenance records are kept up to date.

-Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements.

-Work with FM team to explore new options for maintenance and service partners.

5. Other Duties

-Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.

-Perform and document regular inspections of student flats.

-Manage summer deep clean and maintenance programme of works.

-Recruit new staff members to all departments as necessary.

-Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

Experience & Skills:

• A degree level qualification in a related field is desirable
• PBSA/ University Accommodation Sector/ hospitality/ BTR Experience
• Strong communicator and relationship builder
• Able to work in a fast-paced and often reactive environment
• Work effectively as an individual and as a team player
• Be extremely organized with the ability to multi-task
• Meticulous attention to detail

Why Join Our Team:

At Capitol Students, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:

· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.

· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.

· Health and Wellbeing Initiatives: Your health matters to us.

· Virtual GP Access: Easy and convenient healthcare at your fingertips.

· Health Cash Plan: Taking care of your health expenses.

· Company Paid Sick Leave: We support you during challenging times.

· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.

· Maternity Wardrobe Support: Looking and feeling great during pregnancy.

· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.

· Entire Day Off for Your Child's First Day at School: Cherishing important moments.

· Me Day: Take a break, you've earned it.

· Access to Deals & Discounts: Enjoy exclusive perks.

· Career Celebration Awards: Recognizing your achievements along the way.

….. and more

More details and eligibility criteria will be shared with the successful candidate

Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.