Resident Liaison Officer

7 hours ago

Southampton SO, United Kingdom Trident Maintenance Services Full time

Due to continued growth an exciting opportunity exists for a Resident Liaison Officer to join our thriving Southern Branch.

This position is based in our Southampton Branch.

Reporting to the Senior Resident Liaison Officer.

Business Overview

We are an employee-owned business where making it matter is integral to our business strategy. We offer affordable painting solutions, tailored to our clients' requirements, no matter what the size or nature of the project. We breathe new life into buildings, enhancing people's environments and are extremely passionate about customer care. With a strong commitment to Health and Safety, we are members of both the Painting & Decorating Association (PDA) and the Scottish Decorators Federation (SDF). Due to our staff possessing a wealth of experience of painting and commercial projects we have attained a very strong client base. We work with many blue-chip companies from sectors including: Education, Leisure, Facilities Management, Property Management, Retail, Manufacturing, New Build and Healthcare.

We're seeking candidates with:

  • A UK driver's licence and access to a vehicle (essential).
  • Prior experience in a Resident Liaison Officer role or a similar position. (essential)
  • A strong commitment to providing exceptional customer service and resident support.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with residents and clients alike.
  • Experience with Social Housing (desirable but not essential)

Job Description

  • Liaise with Contracts Manager and Senior Liaison Officer to effectively manage the delivery of tenant notification in line with set programmes.
  • Visit residents to explain the nature and scope of work, ascertain their individual requirements, arrange appointments/start dates and monitor access to individual properties.
  • Issue approved communication and literature to residents prior to planned and major works being carried out.
  • Agree access arrangements to ensure works are completed on time liaising with contractors.
  • Be the main point of contact to ensure that all residents receive excellent customer service when works are being carried out in their homes
  • Have regular contact with residents via their preferred method of communication
  • Manage any resident complaints within the agreed timescales, ensuring all complaints are resolved in a timely manner.
  • Inform residents of any delays or changes to the programme of works to their home and offer suitable alternative appointments
  • Carry out resident satisfaction and encourage feedback on completion of work.
  • Manage any resident at risk lists and ensure these are adhered to.
  • Liaise with the client representatives building a strong professional relationship, attend contract meetings monthly.
  • Assist with admin duties.
  • Plan and manage any community initiatives.
  • Must have own transport
  • Must have current DBS

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

  • Resident Liaison Officer

    1 week ago

    Southampton, United Kingdom Lawtech Group Full time

    **Role Overview**: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project,...

  • Client Liaison Officer

    1 week ago

    Southampton SO, United Kingdom YAJI UK Limited TA tezlom Full time £24,420 - £26,000 per year

    Client Liaison Officer (Field-Based) – HampshireDo you enjoy meeting people and representing a professional brand?We're looking for a confident, friendly person to visit Care & Nursing Homes across Hampshire and help strengthen our client relationships.As a Client Liaison Officer, you will visit Care Homes and Nursing Homes across Hampshire, introduce our...

  • Student Liaison Officer

    1 week ago

    Southampton, United Kingdom Connexcel Ltd Full time

    **Job Title**: Student Liaison officer **Position Type**: Full-time **Reports to**:Guardianship service Manager Salary Range: £21k - £25k p.a Location: Southampton or Newport Working Hours: 37.5 hours per week, Mon - Fri 9am -5pm About us **Job Description**: We are looking for a reliable Student Liaison officer, who is willing to grow with company...

  • Family Liaison Officer

    1 week ago

    Southampton SO HE, United Kingdom Fair Ways Full time

    Who are Fair Ways and what do we stand for?Fair Ways is a leading children's services charity based in the Solent, delivering Fostering, Education, Residential and Family services and cares for over 400 children, families, young people and vulnerable adults each year. Fair Ways is a great place to work. We are a team. We care about each other and are all...

  • Maintenance Officer

    7 days ago

    Southampton SO, United Kingdom Inspire Neurocare Full time £24,000 - £40,000 per year

    At Inspire Neurocare, we place the people we support at the heart of our serviceAt our neurorehabilitation services in Basingstoke, Farnborough, Southampton and Worcester, we support adults of all ages with specialist neurorehabilitation and complex nursing care. We shape our specialist care and rehabilitation around our resident's unique needs.At Inspire...

  • Ofs Wave 2 Cmda Industry Liaison Officer

    5 hours ago

    Southampton, United Kingdom Southampton Solent University Full time

    **OfS Wave 2 CMDA Industry Liaison Officer**: Are you passionate about Higher Apprenticeships, fostering strong industry connections and helping businesses and individuals develop? We have an opportunity for you to join our OfS funded Chartered Manager Degree Apprenticeship project as the Industry Liaison Officer. As the Industry Liaison Officer, you will...

  • Matchday Supporter Liaison Officer

    2 weeks ago

    Southampton, United Kingdom Southampton Football Club Full time

    **Be part of our journey...** Location: St Mary’s Stadium Contract Type: Casual Criminal Record Check: DBS Basic **What is the role?** We’re looking for a team of friendly, proactive people to join our Matchday Supporter Liaison Officer (SLO) team and represent Southampton FC at both men’s and women’s home matches, playing a vital role in...

  • Psychiatric Liaison Nurse/Practitioner

    4 days ago

    Southampton SO YA, United Kingdom Hampshire and Isle of Wight Healthcare NHS Foundation Trust Full time

    The closing date is 9th Nov 2025Job summaryTo provide specialist mental health care assessments for Older Adults within University Hospital Southampton such as, Deliberate Self Harm assessment, Mental health emergencies, Complex psychosocial and behavioural assessments, Capacity assessment and Risk assessment. To effectively and efficiently provide...

  • Welfare Support Officer

    1 week ago

    Southampton SO, United Kingdom Supreme Facilities Full time £14,000 - £30,000 per year

    Job Title: Welfare Support OfficerDepartment: Supreme Facilities Contingency OperationsReporting to: Cluster ManagerLocation: SouthamptonContract Type: PermanentHours: 8 to 12-hour shifts, including days and nights, 7 days a weekSalary: £14.00Purpose of the JobSupreme Guarding Services Ltd, an S.I.A Approved contractor, specialises in security solutions,...

  • Gypsy, Roma and Traveller Liaison

    2 weeks ago

    Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Working as part of the Patient Support Hub team, the Liaison officer will provide a direct point of contact for families from the Gypsy, Roma, and Traveller communities accessing hospital services-The liaison officer will work with clinical and non-clinical staff to ensure all Trust services are inclusive and culturally sensitive to meet the needs of the...