Desktop Support Engineer

2 days ago

Warrington, Warrington, United Kingdom Experis UK Full time £26,000 per year

Job Title: Desktop Support Engineer

Location:
One site WA5 is postcode

Employment Type:
Full-Time

Salary up to £26k + Benefits

Role Purpose:

We are looking for a proactive and customer-focused
Desktop Support Engineer
to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.

Key Responsibilities:

  • Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals.
  • Support basic server, AV, telephony, and network-related tasks as required.
  • Resolve operating system and application incidents in line with customer and manufacturer procedures.
  • Execute IMAC (Install, Move, Add, Change) projects to customer specifications.
  • Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites.
  • Manage part movements (RMA generation and returns) efficiently.
  • Meet or exceed defined KPIs and SLA targets.
  • Ensure compliance with site-specific Fire, Security, and Health & Safety regulations.
  • Accurately log all incidents and resolutions using the appropriate ITSM tools.
  • Stay up to date with new technologies and maintain relevant certifications.
  • Participate in 24/7 on-call rota (where applicable) and perform overtime when required.
  • Mentor junior engineers and contribute to team development.
  • Maintain company assets and ensure technical documentation is current.
  • Adhere to all company and customer policies and procedures.

Skills & Experience:

  • Professional, presentable, and customer-oriented.
  • Full UK driving licence (essential for site travel).
  • Strong interpersonal and communication skills.
  • Ability to obtain Government and/or Police Security Clearance (mandatory).
  • Self-motivated with excellent organisational skills.
  • CompTIA A+ certification or equivalent experience.
  • Proficient in OS admin tools, application support, and telephony.
  • Comfortable working at height and performing manual handling tasks.
  • Experience with technical documentation and mentoring is a plus.

Why Join Us?

  • Work with a supportive and skilled team across diverse client environments.
  • Gain exposure to a wide range of technologies and industries.
  • Opportunities for professional development and certification.
  • Be part of a company that values innovation, reliability, and customer satisfaction.

  • 2nd/3rd Line IT Support Engineer

    2 days ago

    Warrington, Warrington, United Kingdom Principal IT Full time

    2nd/ 3rd Line Support Engineer – £28,000/£35,000 per annum – WarringtonPrincipal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are...

  • Senior Cloud Infrastructure Engineer

    3 days ago

    Warrington, Warrington, United Kingdom OnHires Full time £60,000 - £90,000 per year

    Location: Warrington, UKWork mode: On-siteAbout Our ClientOur Client is not your typical Managed Service Provider (MSP). They are a second-generation provider of managed cloud services, born from the expertise of industry veterans, and are crafting a new narrative in the UK tech scene.The Client's team is akin to the elite operators (the Navy SEALs of the...

  • Senior Cloud Infrastructure Engineer

    4 days ago

    Warrington, Warrington, United Kingdom Synextra Full time £60,000 - £90,000 per year

    About Us:We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene.Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra,...

  • Senior Cloud Infrastructure Engineer

    2 days ago

    Warrington, Warrington, United Kingdom OnHires Full time £60,000 - £90,000 per year

    Location: Warrington, UKWork mode: On-siteAbout Our ClientOur Client is not your typical Managed Service Provider (MSP). They are a second-generation provider of managed cloud services, born from the expertise of industry veterans, and are crafting a new narrative in the UK tech scene.The Client's team is akin to the elite operators (the Navy SEALs of the...

  • IT Support Engineer

    2 weeks ago

    Warrington, Warrington, United Kingdom identifi Global Resources Full time £30,000 - £60,000 per year

    IT Support Engineer – Mobile Device DeploymentContract: Up to 3 monthsLocation:Warrington, WA5Pay Rates:£25.15/hour(inside IR35) via UmbRole Overview:We are seeking experiencedCustomer Support Engineersto join a short-term project deploying over 3,100 mobile devices. The role involves hands-on support at a Tech Bar in Warrington, assisting with device...

  • Support Engineer

    5 hours ago

    Warrington, Warrington, United Kingdom GEA Group Full time £25,000 - £40,000 per year

    GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of...

  • Engineering Support Manager

    4 days ago

    Warrington, Warrington, United Kingdom Integral UK Full time £40,000 - £80,000 per year

    Engineering Support ManagerAbout The RoleThe Engineering Support Manager is responsible for overseeing and leading all aspects of work order management, including planning, scheduling, closure, and compliance within the UK engineering service. This role involves collaborating with cross-functional teams, ensuring timely and efficient completion of work...

  • Customer Support Technician

    1 week ago

    Warrington, Warrington, United Kingdom Ricoh UK Full time £25,000 - £35,000 per year

    Change your job, change your workplace, change your future...We are actively building diverse teams and welcome applications from everyoneRole: Customer Support TechnicianLocated: Warrington - OnsitePackage: Competitive salary, Benefits, PensionAbout Ricoh:Ricoh is a global technology business. As a company born in print, we design and manufacture graphic...

  • Customer Support Applications Engineer

    1 week ago

    Warrington, Warrington, United Kingdom Michael Page Full time £25,000 - £35,000 per year

    The Customer Support Applications Engineer will provide essential technical expertise and assist customers with product support and applications within the industrial/manufacturing industry. This role is based in Warrington and focuses on delivering excellent service to enhance customer satisfaction and product utilisation.Client DetailsThe employer is a...

  • Service & Sales Support Engineer

    2 days ago

    Warrington, Warrington, United Kingdom GEA Full time £45,000 - £55,000 per year

    GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of...