Customer Support Applications Engineer

1 week ago

Warrington, Warrington, United Kingdom Michael Page Full time £25,000 - £35,000 per year

The Customer Support Applications Engineer will provide essential technical expertise and assist customers with product support and applications within the industrial/manufacturing industry. This role is based in Warrington and focuses on delivering excellent service to enhance customer satisfaction and product utilisation.

Client Details

The employer is a small-sized organisation operating within the mechanical subsystems sector. They specialise in providing innovative solutions to their clients and are committed to maintaining high-quality standards in their products and services. In Defence, Aerospace, Energy, Formula 1 and Industrial.

Description

Based from the Warrington office: Customer Support Applications Engineer will:

* Use product knowledge to guide clients in product selection.

* Provide quotes for parts and systems to potential customers.

* Provide technical support information.

* To formulate technical commercial solutions from customer enquiries.

* Aim to respond in a timely manner to technical enquiries.

* Liaise with the customer and engineering to ensure the customer receives the appropriate support.

* Help to ensure that the departments KPI's are met.

* Collaboration with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.

* Support continuous improvement initiatives within the business.

Profile

A successful Customer Support Applications Engineer should have:

Skills and Behaviours:

* Excellent communication skills.

* The ability to work both in a team and independently.

* Able to plan and organise your own workload.

* Professional telephone manner.

* Positive attitude.

* Ability to work to deadlines and prioritise work effectively.

* Ability to interpret technical drawings and specifications.

* Excellent work ethic & attendance.

* Proficient in all aspects of Microsoft Office.

* Able to use ERP System to support the job role.

* Able to use CRM Tool to support the job role.

Qualifications / Education

* Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field Aerospace Engineering, Physics

Job Offer

  • A competitive salary of approximately £31,500 - £40,000 per annum.
  • A permanent position within a growing company in Warrington.
  • Opportunities to work on innovative projects within the industrial/manufacturing industry.
  • Supportive and professional work environment.
  • Potential for career growth and development.

If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team

Desired Skills and Experience
Technical Sales Support

Applications Engineering

Customer Requirements Analysis

Product Demonstration & Specification

Proposal & Quotation Preparation

Costing & Estimation

Solution Selling

CRM Software (e.g. Salesforce, HubSpot)

Market & Competitor Analysis

Bid & Tender Support

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