Continuous Improvement Manager

Job Introduction

We're excited to announce two fantastic opportunities for Continuous Improvement Managers to join our newly established Continuous Improvement (CI) team at NGED.

Reporting directly to the Head of Continuous Improvement, you'll play a key role in driving business-wide improvements, ensuring initiatives progress at pace and deliver lasting, measurable results.

As part of our hybrid working approach this role offers a mix of office and home working with travel to NGED sites 2-3 times a week and occasional overnight stays.

While we'd ideally like these roles to be based in Bristol or Birmingham, we're open to discussing alternative locations within our licence areas.

Main Responsibilities

• Work across NGED to drive, manage, shape, define and deliver CI initiatives and make sure that continuous improvement initiatives deliver the planned business benefits
• Ensure that continuous improvement initiatives are delivered in a consistent and coherent way
• Build capability across NGED in line with the National Grid's Performance Excellence methodology
• Measure and ensure governance of continuous improvement initiatives across the business
• Support creation of a continuous improvement culture across NGED, including sharing continuous improvement initiatives tools and methodologies with business teams
• Liaise with other related teams, including Change Management and Transformation, as well as teams within the rest of the business

The Ideal Candidate

• A degree or equivalent relevant experience
• Advanced knowledge of continuous improvement approaches e.g. Lean, Six Sigma, System Thinking, and significant experience of deploying continuous improvement into large and diverse organisations
• Agile experience would be preferential
• Able to identify areas to add value, structure work needed and proactively deliver
• The ability to identify complex problems and challenges, analyse the root cause and identify, test and implement appropriate solutions through utilisation of advanced problem solving and lean skills
• Significant experience embedding and sustaining new approaches to the way people work
• The ability to optimise and track the benefits of continuous improvement initiatives
• Drive, enthusiasm and determination, able to drive delivery of continuous improvement initiatives and challenge the business
• Advanced communication skills, facilitation experience and ability to mentor, coach and develop others
• Outstanding influencing skills to persuade, motivate and influence teams across NGED
• The ability to build good relationships at all levels across the business
• Exceptional written and verbal communication skill
• A valid driving licence.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check. #LI-SC1 #LI-HYBRID

About The Company

Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• Job requirement company car
• 28 days paid leave plus 8 bank holidays
• Annual performance related bonus
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.

About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.