Operations Administrator

RCP Parking Limited is one of the UK's leading family run car park operators, with a well-deserved reputation as an operator of choice for, quality, efficiency, and customer focus. Our ethos is to treat every car park as a valuable asset. We have recently been recognised as a Great Place to Work Employer and Best Workplaces for Wellbeing and Culture for 2025, with a mission to hire passionate, fun and customer focused individuals to join our growing Company.

We are currently looking for a positive, hard-working and energetic, Operations Administrator his role will be office-based in Norwich (NR6) to join our Operations team. The Operations Administrator role will carry out various tasks to support the Operations Manager and the wider management team.

In return, you will have the opportunity to grow and develop within this position, learning more about the car park industry as we continue to take the business on a growth journey. The role would be 37.5 hours per week, Monday-Friday between the core hours of 08:00 am-5:30 pm. There is a competitive salary and benefits package on offer for this position.

A detailed list of the type of tasks involved will be supplied during the recruitment process, but here is a taste of what is expected:

General administration duties include:

Signage

• Ordering of all RCP signs.
• Working with regional operational staff to confirm their requirements and liaising with sign makers regarding cost, proof and installation.
• Ensuring all sites have the correct signs on site and are British Parking Association (BPA) compliant.
• Once quotation & and artwork are received to provide a purchase order for authorisation
• Update site signage photo record on internal records

Machines, tariffs and keys

• Responsible for ordering new machines, spare parts and tariff software.
• Updating the logs so all are aware of which machine is where, what is in stock and what tariffs are installed.
• Checking Machine Faults / Ticket Levels etc. daily and reporting to the correct regional operations staff.
• Responsible for all machine keys and issue/return of these keys.
• Updating logs and key cabinet with movement to ensure only relevant individuals have the required access and this is logged.
• Create/update all staff 'Key Record' log sheets and ensure accuracy at all times

Site Works and Maintenance

• Booking in and arranging site works and maintenance as and when requested.
• Liaising with contractors over commencement of works and completion of sub-contracting forms.
• Ensuring all Operational site staff and Head Office staff are aware of proposed works to be carried out and rota's updated accordingly.
• Obtain Quotes, ensuring multiple quotes for works are achieved to obtain the best price. Minimum 3 quote is company policy
• RAMS must be completed before works are completed

Supplier Lists

• Once best quotes received, and suppliers used to confirm their work is good they are added to the supplier list
• Companies and Contractors who have over quoted and/or done unsuitable works are also listed as not to be used.
• Updating and managing suppliers list
• Ensure suppliers have correct insurances in place and sub-contracting forms have been received and filed.

Engineer Call outs and Servicing

• Call out of engineers as and when required by site
• Logging of all engineer call outs as and when requested by operational site staff/regional management.
• Chase engineer visits, work done & invoice is correct. Logging of these issues/outcomes to identify & resolve any ongoing issues.
• Update Machine Fault Reporting Log and prepare Purchase Orders as necessary.
• Inform all Head Office staff of machine faults.
• Check and sign invoices upon completion of works to satisfactory company standards.
• Implementing service contracts where required and then ensuring these maintenance visits are undertaken.

Car Park Price Changes

• Dealing with all aspects of arranging a tariff price change for a site
• Prepare price change checklist and submit to all relevant staff for updates prior to tariff change taking place.
• Liaise with Regional operations management and site staff to confirm the date and requirements for tariff change and ordering of overlays as necessary.
• Ensuring customer notices are issued to regional management/ site staff as soon as possible ahead of tariff change
• Ensuring all relevant site staff, regional management and Head Office staff are aware of price changes.
• Updating of all logs - tariff change spreadsheet and website.
• Ensuring notification leaflets to customers is done at least a week before the price change
• Sending the checklist for car park price change and chasing responses from all

Car Park Openings

• Dealing with all aspects of a car park opening
• Prepare car park opening checklist and submit to all relevant staff for updates prior to car park opening.
• Liaise with regional operations management/site staff over signage requirements and site clearance works.
• Management of sign and machine installation.
• Ensuring all relevant regional management/site staff and Head Office staff are aware of car park opening
• Updating of all logs - tariff change spreadsheet and website
• Liaise with site staff to confirm the sign requirement and all on the rota
• Sending the checklist for car park opening and chasing responses from all

Car Park Closings

• Dealing with all aspects of arranging a closure.
• Prepare car park closure checklist and submit it to all relevant staff for updates prior to the car park closing date.
• Liaise with all relevant regional management/site staff confirming the dates & and requirements for site closure, and arranging removal of all signage & and machines.
• Ensuring customer notices are issued as soon as possible ahead of site closure.
• Ensuring all relevant site staff, managers and Head Office staff are aware of the car park closure
• Updating of all logs - tariff change spreadsheet and website

Leaflets

• Designing and printing of leaflets as and when required.
• Liaise with regional operations managers over content and obtain approval from Operations Manager.

Notices and Machine Inserts

• Producing from template customer and machine notices as well as tariff inserts.

Skills & Abilities

• Good customer service and administration skills
• Attention to detail & time management skills.
• Proactive and resilient in nature.
• Good communication skills (written and verbal)
• Good IT Skills (Microsoft 365 software packages)
• Previous experience within an operations administration role would be advantageous, but not essential as full training will be given.
• Full clean driving licence

Benefits & Package

• Competitive salary, discussed at interview.
• 33 Days Holiday Entitlement (including Public Bank Holidays)
• Day off for your birthday
• Top tier Perkbox recognition and reward scheme
• Company life cover scheme
• Company wellbeing programme
• Company pension scheme
• Onsite Parking
• Staff Parking Scheme.

For more information or to apply for this position please contact our People & Culture Team on or email

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• On-site parking

Experience:

• Administrative: 2 years (required)

Licence/Certification:

• Full UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person