Front Office Agent

2 weeks ago

Newport, Newport, United Kingdom The Celtic Collection Full time £4,683 - £5,844 per year

Department: Front Office

Contract: Permanent

Pay: £12.22 per hour + fantastic benefits

Hours: 37.5 per week, across 5 days

Location: Newport, NP18 2LX

Reference: Req6054

Be the Heart of Ty Hotel Newport

Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?

You're calm, professional, and always ready with a smile, no matter how busy it gets.

You're passionate about creating memorable guest experiences, from check-in to check-out.

You juggle tasks with ease, keeping the front desk running smoothly and guests happy.

You shine in a fast-paced, guest-focused environment and love being part of a team.

What You'll Do:

Greet every guest with warmth and genuine hospitality, making them feel right at home.

Manage check-ins, check-outs, and group arrivals with efficiency and flair.

Share your knowledge of The Celtic Collection to help guests make the most of their stay.

Leave a lasting impression – every guest, every time.

Why Join Us?

As a valued member of our team, you'll enjoy:

Career development from day one, grow your skills and your future.

Exclusive discounts on dining, stays, and leisure membership.

Free virtual GP appointments and a 24/7 wellbeing helpline.

NEST pension scheme and staff social club.

Regular appreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you'll be able to say:

"I'm equipped, trained, and supported to do my best work."

"I'm proud to be part of The Celtic Collection and recommend it to others."

"I work in a friendly, inclusive, and positive environment."

"I'm encouraged to learn, develop, and share my ideas."

"I'm recognised and valued for what I do, every day."

Recruitment Info

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.

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