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Customer Support Agent

2 weeks ago

Newport, Newport, United Kingdom Traffic Label Full time £18,000 - £25,000 per year

Customer Support Agent (Malta Office)

Traffic Label
Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we're looking for energetic, service-minded people to join us on this exciting journey.

About the role
As a Customer Support Agent, you'll be the first point of contact for our players and customers. You'll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.

What you'll do

  • Respond to customer queries via phone, email, and live chat
  • Handle large call volumes efficiently while maintaining quality communication
  • Troubleshoot account or platform issues and guide users through solutions
  • Escalate complex cases to relevant departments when needed
  • Ensure a consistently high level of service and professionalism

What we're looking for

  • Previous customer support or contact centre experience preferred
  • Excellent spoken and written English; additional languages are an advantage
  • Strong communication, patience, and problem-solving skills
  • Ability to work flexibly in a shift environment (including nights and weekends)
  • A positive attitude and desire to be part of a growing, fast-paced team

Why join us

  • Competitive salary package with night shift allowance
  • Career development in a growing international company
  • Supportive, dynamic team environment located in our new Malta office
  • Opportunity to play a key role in an exciting platform launch

Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.