Current jobs related to Manager of Issues, Events - London, Greater London - American Express

  • Manager, ICS Issues, Events

    11 hours ago

    London, Greater London, United Kingdom American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Event Manager

    5 hours ago

    London, Greater London, United Kingdom Outsourced Events Full time

    **Reports to: Event DirectorLocation: Hammersmith, London (hybrid working plus global travel)Contract: Permanent, Full-timeSalary: £42,000 to £50,000 per annum, including London weighting (depending on experience)The Company:**Outsourced Events is a leading event and marketing agency, delivering bespoke, end-to-end solutions for global clients across the...

  • Event Manager

    3 days ago

    London, Greater London, United Kingdom Outsourced Events Full time

    **Reports to: Key Account DirectorLocation: London (Hybrid working with European travel involved)Contract: Full time hours, Fixed term (until June 2026 with possible extension)Salary: £200 to £300 per day (depending on experience)The Company:**Outsourced Events is one of the UK's leading end-to-end event management providers to the IT and professional...

  • Event Producer

    1 week ago

    London, Greater London, United Kingdom Sleek Events Full time £45,000 - £55,000 per year

    ABOUT SLEEK Sleek creates bold, unforgettable experiences that move people and brands forward. Whether it's a flagship conference, a brand activation, or an immersive experience, we craft moments that connect, engage, and inspire. We're renowned for innovative approaches to elevate leading brands, ranking it among London's top 50 fastest-growing...

  • Senior Event Operations and Inventory Coordinator

    2 days ago

    London, Greater London, United Kingdom Outsourced Events Full time

    **Reports to: Event ManagerLocation: Hammersmith, London (hybrid working), with periodic travel to our warehouse in Brentford, West LondonContract: Permanent, Full-timeSalary: £31,000 - £35,000 per annum, including London weighting (depending on experience)The Company:**Outsourced Events is a multi-award-winning event and marketing agency, delivering...

  • Sales Administrator, Events

    1 week ago

    London, Greater London, United Kingdom Private Luxury Events Full time £30,000 - £45,000 per year

    Sales Administrator, EventsCentral London, Borough (Hybrid)Our StoryWorldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry.We bring people together and facilitate strong relationships, connecting people on a human level first,...

  • Sales Administrator, Events

    2 days ago

    London, Greater London, United Kingdom Private Luxury Events Full time

    Sales Administrator, EventsCentral London, Borough (Hybrid)Our StoryWorldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry. We bring people together and facilitate strong relationships, connecting people on a human level first,...

  • Event Manager

    2 weeks ago

    London, Greater London, United Kingdom Company of Cooks Full time £38,000 - £40,000 per year

    Craft, Creativity and Community – we areCompany of Cooks These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an...

  • Issuing Onboarding Manager

    1 week ago

    London, Greater London, United Kingdom Checkout Full time £45,000 - £80,000 per year

    Company DescriptionWe're – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most...

  • Product Manager, Card Issuing

    6 days ago

    London, Greater London, United Kingdom Paysafe Full time £80,000 - £140,000 per year

    Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online...

Manager of Issues, Events

2 weeks ago

London, Greater London, United Kingdom American Express Full time £60,000 - £100,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GMNS is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GMNS Issues, Events & Remediation will:

  • Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
  • Facilitate investigation and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
  • Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
  • Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
  • Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
  • Perform sample testing of issues to ensure resolution is complete and effective
  • Opine on specific control enhancements related to issues
  • Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
  • Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
  • Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications: 

  • 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
    • Scoping, prioritizing, and support remediation of operational issues
    • Investigating and conducting root cause analysis to address repeated operational risk issue types
    • Performing quality assurance on documentation of operational risk issues and events
    • Overseeing BU remediation process for operational risk issues and events
    • Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
    • Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
  • Experience in financial services industry

ORMCM

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.