Application Support Engineer

2 weeks ago

Leeds, Leeds, United Kingdom Brio Digital Full time £40,000 - £80,000 per year

Job Title:
2nd Line IT Support Engineer (NHS Experience)

Location:
Occasional need in Leeds

Duration:
Until December 2026 to begin with

Day Rate:
£370/day Inside IR35

About the Role

We are looking for a skilled
2nd Line IT Support Engineer
with proven experience working within NHS environments. This is a hands-on technical role supporting critical clinical and corporate IT systems. You'll act as an escalation point for 1st line support, troubleshoot complex technical issues, and ensure high levels of service delivery in line with NHS standards and information governance policies.
Key Responsibilities

  • Act as a second line escalation point for incidents and service requests, ensuring timely and effective resolution.
  • Provide advanced troubleshooting and support for Windows desktop and server environments, Office 365, Active Directory, and clinical applications.
  • Support and maintain end-user devices, peripherals, and NHS clinical systems (e.g., PAS/EPR, EMIS, SystmOne, or similar).
  • Manage and resolve issues related to networks, VPN, and remote access.
  • Escalate incidents to 3rd line support or external suppliers as required, ensuring clear communication and documentation.
  • Contribute to system administration tasks including patching, imaging, and configuration of hardware/software.
  • Ensure compliance with NHS Digital, IG, and cyber security standards.
  • Maintain accurate records and documentation using ITSM tools (e.g., service desk ticketing systems).
  • Assist with IT projects, upgrades, and deployments in collaboration with other technical teams.
  • Provide excellent customer service to clinical and non-clinical staff in a fast-paced environment.

Essential Skills & Experience

  • Proven experience in a
    2nd line IT support role
    , ideally within the NHS or healthcare sector.
  • Strong knowledge of:
  • Microsoft Windows 10/11, Windows Server
  • Microsoft 365 and Exchange Online
  • Active Directory (including Group Policy management)
  • VPN and network troubleshooting (TCP/IP, DNS, DHCP)
  • Experience supporting NHS clinical systems and working within NHS information governance frameworks.
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and customer service skills.
  • ITIL Foundation knowledge or equivalent service management experience.

Desirable Skills

  • Experience with EMIS, SystmOne, or other EPR/PAS solutions.
  • Knowledge of NHS Smartcard systems and RBAC.
  • Experience with SCCM, Intune, or other endpoint management tools.
  • Basic scripting (e.g., PowerShell).
  • ITIL Foundation certification.

Apply now or email for more information.

  • Application Support Engineer

    6 days ago

    Leeds, Leeds, United Kingdom AppCheck Ltd Full time £30,000 - £60,000 per year

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research?Do you have experience in a software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information...

  • Controls Software Engineer

    2 weeks ago

    Leeds, Leeds, United Kingdom The Engineer UK Full time £50,000 - £80,000 per year

    About The JobAtSyntegon Telstar UK Ltd., we represent theSyntegon Telstarrange of aseptic and containment technologies and provide expertcustomer service, engineering, and technical supportacross the UK, Ireland, and Scandinavia.With decades of experience inisolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades,...

  • Application Security Engineer

    4 days ago

    Leeds, Leeds, United Kingdom Change Digital – Digital & Tech Recruitment Full time £60,000 - £75,000 per year

    Application Security Engineer – Leeds – up to £75K plus benefits (Hybrid working)Change Digital are proud to be supporting a leading UK-based financial advice and wealth management firm in their search for anApplication Security Engineer.This is an exciting opportunity to join a business committed to innovation, collaboration, and excellence in...

  • Application Support Analyst

    1 day ago

    Leeds, Leeds, United Kingdom Jet2 and Jet2holidays Full time

    AtandJet2holidayswe're working together to deliver an amazing journey, literally We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.As our newApplication Support Analystfor E-commerce, you'll have a major impact on helping us achieve our goal....

  • Junior Application Support Analyst

    1 week ago

    Leeds, Leeds, United Kingdom System C Full time £25,000 - £35,000 per year

    DescriptionAbout System CAt System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.What will I be doing?Our Application Support team...

  • IT Support Engineer

    1 week ago

    Leeds, Leeds, United Kingdom TipTopJob Full time £30,000 - £60,000 per year

    IT Support Engineer (2 nd /3 rd Line)CO ManufacturingWakefieldCompetitive Salary + BenefitsMon : Fri, 40 hours a weekBenefits25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to A GBP 75 Personal development programmes through courses and training Free parkingAbout UsCO Manufacturing is the manufacturing hub of the...

  • IT Support Engineer

    2 weeks ago

    Leeds, Leeds, United Kingdom CO Manufacturing Full time £30,000 - £40,000 per year

    CO ManufacturingWakefieldCompetitive Salary + BenefitsMon - Fri, 40 hours a weekBenefits:25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parkingAbout us:CO Manufacturing is the manufacturing hub of the £60 million turn over...

  • IT Support Engineer

    3 days ago

    Leeds, Leeds, United Kingdom SoCode Recruitment Full time £35,000 - £40,000 per year

    IT Support Engineer (2nd Line) – Remote (North of England)Salary:35-40KLocation:Remote (North of England) with occasional travel to client sites (1–2 times per month)Employment Type:Full-time / PermanentAbout the RoleWe're looking for a proactive and customer-focusedIT Support Engineerto join a leading managed service provider. This is a remote position...

  • Identity Governance Assurance Support Engineer

    1 week ago

    Leeds, Leeds, United Kingdom Adroit People Limited (UK) Full time £40,000 - £80,000 per year

    GreetingsWe are HiringIdentity Governance Assurance Support EngineerJOB TITLE: Identity Governance Assurance Support EngineerLOCATION: Edinburgh, Leeds, Manchester & BristolWORKING PATTERN: Hybrid, (two days) in an office siteWhat you'll doAs a Support Engineer in the CSO IAM IGA team, responsibilities include:Provide operational support and maintenance for...

  • Identity Governance Assurance Support Engineer

    1 week ago

    Leeds, Leeds, United Kingdom W3Global Full time £60,000 - £80,000 per year

    Job DescriptionJOB TITLE: Identity Governance Assurance Support EngineerLOCATION: Edinburgh, Leeds, Manchester & BristolAbout This OpportunityJoin the Identity and Access Management lab in the Chief Security Office as a Support Engineer for Oracle Identity Manager and SailPoint platforms. This role offers the opportunity to work on the Group IGA tooling in a...