Application Support Analyst

2 days ago

Leeds, Leeds, United Kingdom Jet2 and Jet2holidays Full time

At

and
Jet2holidays
we're working together to deliver an amazing journey, literally We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.

As our new
Application Support Analyst
for E-commerce, you'll have a major impact on helping us achieve our goal. You'll be supporting our E-commerce applications in a fast-paced, time-critical environment. You'll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.

As our
Application Support Analyst
, you'll have access to a wide range of benefits including:

  • Hybrid working (we're in the office 2 days per week)
  • Annual pay reviews
  • 26 days holiday (plus Bank Holidays)

What You'll Be Doing

  • You'll look after the day-to-day operation of our E-Commerce websites – and Jet2holidays along with all our backend systems.
  • You'll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
  • You'll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

What You'll Have

  • Have experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
  • Be skilled at performing root cause analysis to debug bespoke code and websites.
  • Have the proven ability to take responsibility for high-impacting incidents focused on swift resolution.
  • You'll have strong T-SQL experience previously used for data correction and for creating and updating stored procedures, or you'll also bring hands-on experience with Dynamics 365 Finance & Operations. Candidates with a solid background in similar ERP systems and a proven ability to quickly adapt to Dynamics 365 environments are encouraged to apply

Join us as we redefine travel experiences and create memories for millions of passengers. At

and
Jet2holidays
, your potential has no limits. Apply today and let your career take flight

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