IT Support Engineer

3 days ago

Leeds, Leeds, United Kingdom SoCode Recruitment Full time £35,000 - £40,000 per year

IT Support Engineer (2nd Line) – Remote (North of England)
Salary:
35-40K

Location:
Remote (North of England) with occasional travel to client sites (1–2 times per month)

Employment Type:
Full-time / Permanent

About the Role
We're looking for a proactive and customer-focused
IT Support Engineer
to join a leading managed service provider. This is a remote position ideal for candidates based in the
North of England
, with occasional travel to client locations as required.

As a 2nd Line Support Engineer, you'll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.

Key Responsibilities

  • Provide 2nd Line remote support across multiple clients.
  • Troubleshoot and resolve escalated technical issues efficiently.
  • Support, maintain, and administer Microsoft desktop and server environments.
  • Manage user administration, software installations, and system updates.
  • Assist with security best practices and support security tools where required.
  • Work collaboratively with the wider IT team to escalate and resolve complex issues.
  • Visit client sites on occasion (typically 1–2 times per month).

Essential Skills & Experience

  • Proven experience in a
    2nd Line IT Support
    or similar position.
  • Strong knowledge of the
    Microsoft suite
    (Windows OS, Office 365, Active Directory, Intune, etc.).
  • Experience troubleshooting hardware, software, and network issues.
  • Understanding of cybersecurity principles and security tools (advantageous).
  • Excellent communication and customer service skills.
  • Ability to prioritise workloads and work independently.

Desirable Skills

  • Knowledge of cloud technologies such as Azure.
  • Networking fundamentals (DNS, DHCP, firewalls).

What's In It for You?

  • Remote-first role with flexibility.
  • Supportive team environment with opportunities for professional development.
  • Exposure to a variety of modern technologies.
  • Occasional travel to client sites to build strong technical and customer relationships.

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