Assistant Housing Officer

5 hours ago

Cambridge, Cambridgeshire, United Kingdom Cambridge City Council Full time

Job Description
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, focusing on tenancy and estate management.

In this exciting role, you will be responsible for:

  • Working on your own geographical patch
  • Assisting with the delivery of housing management services
  • Assisting with resolving complex issues such as anti-social behaviour
  • Assisting with project management and environmental improvements
  • Giving support, guidance, and advice to local neighbourhood residents associations

Our ideal candidate will be able to work on their own initiative and manage a busy workload. You will join us with excellent customer service skills and have the ability to build effective relationships. It is important that you have an understanding of key safeguarding principles, as well as excellent communication, organisation and IT skills.

You may already work in a housing role, or you may be working in a role within law enforcement, social services, mental health services, or even the military. If this sounds like you, we would welcome your application.

Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.
What we can offer
:

  • A variety of learning and development opportunities via a range of sources and methods
  • Access to the highly valued Local Government Pension Scheme (LGPS)
  • Additional Voluntary Contribution (Shared AVC) Scheme
  • Agile and Flexible working
  • Annual leave purchasing scheme
  • Annually negotiated pay and award progression
  • Confidential advice and support via an Employee Assistance Programme
  • Cycle to Work Scheme
  • Family friendly policies
  • Flexible Bank Holidays
  • Free swimming at CCC swimming pools
  • Generous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time)
  • Gym Membership salary sacrifice scheme
  • Home & Electronics salary sacrifice scheme
  • Lifestyle Savings with over 750 discounts from the UK's leading retailers, restaurants, supermarkets, attractions and more
  • Professional Membership Fees paid for, dependent on role
  • Relocation Assistance may be payable in approved cases
  • Staff reward and recognition framework- including annual staff awards ceremony
  • Subsidy for public transport
  • Your Care dynamic wellbeing platform

Hours:
This is a full-time role, for 37 hours per week.
Working
Pattern: Monday-Friday*
Contract: Fixed Term
*Salary
:
£32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.

Location:
This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information:
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact or

Application Process:
To be considered for this role follow the on-screen instructions to 'Apply Online' and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (
ESS
) and access the 'Useful Links' (
top right of the dashboard, under the person icon
) and click on 'CCC Job Opportunities'.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

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