Customer Business Manager

6 days ago

London, Greater London, United Kingdom Capri Sun Group Full time £40,000 - £80,000 per year

We are the company that brings a smile to children's faces. Our mission is to put a smile on 8 billion faces and we are led by our purpose to provide carefree moments to children all around the world. With our iconic Capri-Sun brand, we aim to be the best tasting, sustainable, no.1 kids' drink.

We are the ideal employer for thirsty people, who think in solutions, enjoy shaping a love brand and want to grow with us.

We are looking for a
Customer Business Manager - Grocery
to join our sales team in London (W1W 6QE).

This is a home based role with one day per week (or when required) in the London office.

SCOPE OF THE ROLE
This CBM role offers the opportunity to manage a diverse set of Grocery customers in a very established and strategically important area of the GB business. You will have full P&L responsibility for your customers and support the development of the long-term strategy with the Head of Sales.

Key Accountabilities

  • You are the first point of contact for your customers, lead all negotiations and escalate where necessary.
  • P&L responsibility for delivering customer Volume, NOS, Gross Margin vs. the agreed Annual Plan (AP).
  • Support the development of the revenue growth management and pack price architecture of your channel in conjunction with your peers and head of sales.
  • Responsible for building a stakeholder map and influencing the relevant stakeholders at your customers to ensure best in class visibility, promotions, brand activations and listings of the Capri Sun brand.
  • Responsible for negotiating and delivering the joint business plans (JBPs) with your customers.
  • You are responsible for cost planning and cost notifications regarding projects and activities of your customers.
  • Responsible for forecast accuracy vs. the agreed AP target. Lead the monthly forecast and P&L review process for your customers. Recommend course corrections where necessary.
  • Responsible for managing the trade spend budget with your customers vs. the agreed AP targets.
  • Responsible for analysing and evaluating both trade spend and promotional investment effectiveness, presenting findings and making recommendations on what works and does not work.

YOUR PROFILE

  • Strong understanding of the GB retail, discounter and E-commerce landscape along with a minimum of 3 years' experience working within these channels.
  • Ownership mentality with an assigned group of customers, delivering results & seeking new opportunities.
  • Business owner mentality
  • Emotionally intelligent, understands the importance of strong cross-functional collaboration
  • Natural problem solver and strong organisational skills
  • Demonstrates a sense of urgency yet remains calm under pressure.
  • Resilient & self-motivated to see projects through to completion and doesn't take no for an answer.

What Can You Expect

  • Competitive base salary
  • Benefits package including pension scheme, life insurance, health insurance, 25 days of annual leave
  • A commitment to our sustainability: our ambition is to be the most sustainable kids drink in the world
  • Working for the biggest kids drink brand worldwide, being available in 120 markets
  • A fast paced company, with an excellent leadership team and high growth ambitions
  • Flat hierarchies and lots of opportunity to take leadership

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