Revenue Assistant

We are looking for a Revenue Assistant to join our amazing team at Hemel Support.

As part of Warner Hotels you will supporting our 16 UK properties that include beautiful country estates, castles and coastal villages. Our hotels offer short break holidays with fantastic food, contemporary dining spaces and leisure facilities along with evening entertainment and plenty of daytime actives. Our one great team supports ensuring that our Guests enjoy a seam-less fantastic experience every visit, every time.

What will I be doing?

As a Revenue Assistant you will be improving data and reporting efficiency, to maximise EBITDA by:

• Review and reconcile general ledger accounts, ensuring proper documentation and support for all balances.
• Conduct variance analysis to identify discrepancies in daily transactional activities.
• Proactively escalate issues and drive process improvement
• Manage guest & agent debt by collaborating with the wider Warner teams & process cancellations.
• Produce weekly debt reports & highlight potential risks.
• Process customer refunds, payments & queries in accordance with SLA's
• Adhere to strict weekly & monthly deadlines for reporting and credit management.
• Support the company new commercial engine used for all reservations
• Provide assistance during external audits, including preparing audit schedules and responding to auditor inquiries
• Working off own initiative to conduct analysis and feedback insights to the RM, Sales and Marketing teams.

What do we require from you?

The ideal person will have experience of providing reporting and analysis in a business environment and ideally have had some exposure to revenue management. You will combine a logical, analytical approach to your work with the ability to help others understand the insight and analysis produced. Attention to detail and an inquisitive mind will ensure that every detail is thought through when faced with a problem. You will be willing to challenge processes and have the ability to think outside of the box.

Key Skills required:

• Revenue Management exposure would be desirable but not essential.
• Strong numerical background.
• Strong Excel knowledge and analytical skills.
• Knowledge of Financial Accounting system Unit 4 ERPx, and supporting systems i-Stay, Maestro an advantage.
• Highly versatile approach, being able to flex and work effectively and build trust across a range of diverse teams to support change.
• Confidence to make decisions in a fast-paced environment based on logical, detailed analysis.
• Attention to detail, inquisitive mind and proactive approach.

The benefits of working with us:

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discounts and offers with many national brands and retailers.
• Access to the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events.

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at

To take the next step in building the career you've always dreamed of.