Assistant Facilities Manager

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Anabas is currently seeking to employ an experienced Assistant Facilities Manager to provide an exceptional client experience through the delivery of their duties to one of our prestigious clients in the Central London area. You will be in a client facing role and required to provide a 5-star customer experience.

As the Assistant Facilities Manager you will be a vital point of contact that the client has with Anabas. It is critical that the job holder demonstrates professionalism, ownership, and responsibility for attending to the clients needs on site and where they are unable to do so, escalating in a swift and speedy manner to the appropriate personnel within Anabas to quickly satisfy the needs of the client. You will have a level of authority and responsibility for the service delivery of facilities management on site.

Your responsibilities will include:

• Level of authority and responsibility for the service delivery on site of residence, with travel to other sites within the portfolio/company if required.
• To manage audits / inspections and follow up action on site using methods agreed
• Ensure all aspects of performance targets are met and all works are carried out effectively, efficiently and in a safe manner.
• Monitor and coordinate all supplier and subcontractor activity including performance monitoring as directed.
• Provide the contract with a high level of accurate and timely administrative support including purchase order raising and goods receipting, monthly billing reconciliation for variable works and CAFM related updates.
• Ensure all H&S processes and records are kept up to date.
• Create and maintain very good relationships with the client and key personnel at the Anabas Business Support Unit.
• Assist with operational duties in peak times or where a shortage of staff is likely to cause service disruption Build excellent relationships with clients, developing effective account management strategies and encouraging strong relationships between operational teams and client representatives.
• Prepare estimates and quotations with appropriate back up documentation in accordance with company procedures.
• Monitor, record and investigate accidents and near misses.
• Identify areas of improvement in delivery of the services and processes and implement change as required and ensure Customer Service is at the heart of the way the FM services are delivered.
• Ensure Operational statutory compliance and completion of PPM works on the site.
• Maintain regular high level contact with customers to ensure continued satisfaction, identifying potential problems early, giving the necessary management direction and support to put them back on track.
• To provide first line resolution in relation to facilities queries and problems.
• Ensure any administrative problems or issues are highlighted to the Facilities/Account Manager as soon as possible, ideally with a solution for resolution.
• Collate information and create a monthly report for clients as directed by the Facilities/Account Manager. To run and present at the client monthly meeting, taking notes and issuing actions as required.
• Manage the additional chargeable work, supporting the Facilities/Account Manager on larger projects.
• To provide various office-based duties to support the client operation and deliver an appropriate environment for client staff to operate in.
• Communicate clearly and positively with staff at all levels to create a focus on employee engagement, business goals and develop a positive environment.
• Take reasonable care of your own health and safety, and that of others, ensuring you comply with all Health & Safety procedures.
• Work in line with Equality & Diversity policy and report any incidents that are against the spirit of an inclusive work environment.
• Support company policies, ensuring full compliance with the procedures that accompany these.

This is a full time, permanent position. (Monday to Friday 40 hrs per week with 1 hour unpaid lunch) (hours will be 00:00 to 09:00am)

Benefits include:-

• Salary - £38k to £41k
• 33 days holiday per year inc Bank Holidays,
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Life Insurance 1 X annual salary
• Cycle 2 Work scheme.
• Recommend a friend scheme.
• Company events.
• Training & development opportunity.

Sound like the job for you? We look forward to receiving your application soon